Boutique Front Desk Agent — Guest Experience

Highgate; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

The Guest Service Agent at Highgate Hotels in downtown Miami provides attentive, courteous check-in and checkout, and assists guests with information and services to maximize satisfaction and occupancy.

This role requires a warm, professional demeanor, strong communication, and the ability to multitask in a fast-paced front desk environment; full-time position with comprehensive benefits.

Qualifications

• College coursework in related field is helpful.
• Experience in a hotel or related field preferred.
• High school diploma or equivalent required.
• Computer experience required.
• Customer services experience preferred.

Responsibilities

• Greet and welcome guests at the Front Desk per Highgate standards.
• Answer inquiries about hotel services and hours of operation.
• Handle check-ins and checkouts in a courteous manner.
• Balance and prepare shift paperwork and reports.
• Maintain a welcoming, professional demeanor at all times.

Skills

Customer service

Communication

Multitasking

Computer skills

Flexibility

Stand for long hours

Education

High School diploma or equivalent

College coursework in related field

Tools

PBX console

Front Desk computer system

Job description

The Guest Service Agent at Highgate Hotels in downtown Miami provides attentive, courteous check-in and checkout, and assists guests with information and services to maximize satisfaction and occupancy.

This role requires a warm, professional demeanor, strong communication, and the ability to multitask in a fast-paced front desk environment; full-time position with comprehensive benefits.