Boutique Front Desk Agent & Guest Concierge

Radiate Hospitality; Palo Alto (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Hotel Keen in Palo Alto is seeking a friendly Front Desk Agent / Guest Service Concierge to welcome guests and guide their stay from arrival to departure. As the face of the boutique hotel, you’ll provide genuine hospitality, assist with check-in/check-out, and offer local dining and activity recommendations while collaborating with housekeeping and maintenance to ensure a seamless guest experience.

Flexible schedule including mornings, evenings, weekends, and holidays is preferred as listed in

Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Create memorable first impressions during check-in and lasting positive experiences through check-out.
• Build authentic connections with guests and personalize their stay whenever possible.
• Serve as a knowledgeable local guide by providing recommendations for dining, entertainment, and attractions throughout Palo Alto and the Bay Area.
• Process guest arrivals and departures efficiently and accurately.
• Manage guest accounts, room assignments, payments, and folios.
• Handle reservations, room requests, and special accommodations.
• Maintain accurate guest records and ensure all billing transactions are posted correctly.
• Assist with luggage services, transportation arrangements, dinner reservations, and local recommendations.
• Anticipate guest needs and proactively provide solutions.
• Resolve guest concerns with professionalism, creativity, and urgency.
• Stay informed about hotel amenities, promotions, events, and daily operations.
• Collaborate with Housekeeping, Maintenance, and other departments to deliver seamless service.
• Maintain a safe and welcoming environment for guests and team members.

Job description

Hotel Keen in Palo Alto is seeking a friendly Front Desk Agent / Guest Service Concierge to welcome guests and guide their stay from arrival to departure. As the face of the boutique hotel, you’ll provide genuine hospitality, assist with check-in/check-out, and offer local dining and activity recommendations while collaborating with housekeeping and maintenance to ensure a seamless guest experience.

Flexible schedule including mornings, evenings, weekends, and holidays is preferred as listed in