Boutique Front Desk Agent Create Personal Guest Experiences

Kimpton Hotels & Restaurants; Atlanta (GA); On-site; USD 22,041 - 30,307; Full time

Job summary

Kimpton Hotels & Restaurants in Atlanta seeks a friendly Guest Service Agent to welcome guests, check in and check out, and ensure a memorable stay. You will handle PBX and messages, coordinate with Reservations, Sales, Housekeeping, and Valet, and help guests with local attractions.

A high school diploma or GED is required, and prior front desk experience is preferred. This role requires a flexible schedule, including evenings, weekends and holidays, and a calm, professional approach under

Qualifications

• High school diploma or GED required.
• Experience at a Front Desk or customer-facing role preferred.
• Knowledgeable of local area, services and attractions.
• Flexible schedule, able to work evenings, weekends and holidays.

Responsibilities

• Register and check-out hotel guests.
• Answer phone calls promptly and knowledgeably.
• Manage daily guest communications and messages.
• Open, secure, and balance out daily shift transactions.
• Coordinate with Reservations, Sales, Housekeeping, Bell Staff, and Valet.

Skills

Customer service

Communication

Flexibility

Time management

Education

High school diploma or GED

Tools

Hotel PMS

Job description

Kimpton Hotels & Restaurants in Atlanta seeks a friendly Guest Service Agent to welcome guests, check in and check out, and ensure a memorable stay. You will handle PBX and messages, coordinate with Reservations, Sales, Housekeeping, and Valet, and help guests with local attractions.

A high school diploma or GED is required, and prior front desk experience is preferred. This role requires a flexible schedule, including evenings, weekends and holidays, and a calm, professional approach under