Boutique Director: Luxury Retail Leader & Client Champion

Richemont; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with employer match

Paid time off and wellness benefits

Job summary

Richemont's Chloé Boutique is seeking a Director to lead as the first ambassador of the Maison, owning the boutique business and team success. You will drive client relationships, oversee omnichannel services, and ensure exceptional luxury service on the floor.

The role requires strong retail leadership, years in luxury retail, and a proven ability to translate strategy into actionable plans. Competitive compensation and comprehensive benefits accompany this opportunity.

Qualifications

• At least 5+ years of retail management experience with concession business management
• Min 10 years of experience in luxury retail
• Operationally strong and able to translate strategies into operational plans
• Strong entrepreneurial spirit, leadership and sales skills
• Team player with interpersonal skills and empathy
• Excellent communicator with strong relationship-building abilities
• Ability to lead, coach and develop talents from diverse backgrounds
• Ability to analyze selling reports, identify business trends, and react quickly

Responsibilities

• Leads the team to initiate and develop long-term relationships with clients
• Sets up and monitors CRM targets for boutique and stylists and implements actions to reach them
• Coordinates contact campaigns and supervises use of CRM tools
• Supervises client database and VIC clients of the store
• Proactively proposes activities to meet/exceed clients’ expectations
• Wakes the team to engage in omnichannel services offered by the Maison
• Leads by example and supervises sales on the floor to improve business performance
• Creates action plans to improve business in line with Maison strategy
• Sets up and monitors retail targets for boutique and per stylists
• Participates in commercial activities and proposes ideas to improve business
• Is aware of local trading environment and competitors’ activities
• Organizes energizing team briefings and motivates the team
• Performs monthly and yearly performance assessments
• Shadows sales, coaches, trains, and develops team with follow-up
• Leads recruitment and induction with HR coordination
• Maintains entrepreneurship, togetherness, excellence, creativity, and positive impact
• Active member of Store Managers community, shares practices
• Open availability including nights, weekends, and holidays
• Supervises boutique environment and operations excellence
• Coordinates with operations for repairs or improvements in operations
• Ensures guidelines on store, BOH management and sustainability are followed
• Manages payroll, expenses, and stock management
• Oversees policy compliance and standards
• Ability to lift at least 20lbs as needed

Skills

Retail management

Leadership

Sales skills

Team player

Excellent communication

Relationship building

Business analysis

Entrepreneurial spirit

Coaching and development

Customer service excellence

Job description

Richemont's Chloé Boutique is seeking a Director to lead as the first ambassador of the Maison, owning the boutique business and team success. You will drive client relationships, oversee omnichannel services, and ensure exceptional luxury service on the floor.

The role requires strong retail leadership, years in luxury retail, and a proven ability to translate strategy into actionable plans. Competitive compensation and comprehensive benefits accompany this opportunity.