Luxury Boutique Director: Client & Team Champion

US04 Richemont North America, Inc.; Houston (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

401(k) matching

Paid time off

Volunteer days

Job summary

Richemont North America, Inc. is seeking a Chloé Boutique Director to act as the first ambassador of the Maison and owner of the boutique business.

The role leads by example on the shop floor, drives CRM initiatives, and develops a high‑performing team focused on client relationships and exceptional service. The Director ensures omnichannel engagement, sets monthly and quarterly targets, and implements action plans aligned with the Maison strategy while maintaining awareness of the local market

Qualifications

• Five+ years of retail management experience with a focus on concession business management.
• Ten+ years of luxury retail experience.
• Operationally strong with ability to translate strategies into operational plans.
• Strong entrepreneurial spirit, leadership and sales skills.

Responsibilities

• Lead the team to initiate and develop long‑term client relationships.
• Set up and monitor CRM targets for the boutique and stylists; drive actions to reach them.
• Oversee omnichannel services and ensure alignment with Maison strategy and plans.
• Organize energizing briefings, coach the team, and manage recruitment and development.

Skills

Retail management

Luxury retail

Concession management

Leadership

Team development

CRM awareness

Sales leadership

Tools

CRM tools

Job description

Richemont North America, Inc. is seeking a Chloé Boutique Director to act as the first ambassador of the Maison and owner of the boutique business.

The role leads by example on the shop floor, drives CRM initiatives, and develops a high‑performing team focused on client relationships and exceptional service. The Director ensures omnichannel engagement, sets monthly and quarterly targets, and implements action plans aligned with the Maison strategy while maintaining awareness of the local market