Boutique Director

Chloé; Houston (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) with match

Paid time off

Wellness reimbursement

Volunteer days

Job summary

Richemont in Houston seeks a Boutique Director to lead the team, own the store’s business, and welcome guests as the Maison’s first ambassador.

You will drive client relationships, CRM usage, and omnichannel initiatives while coordinating with HR for recruitment and training. This role requires luxury retail leadership and a strategic, analytics‑driven mindset.

Qualifications

• At least 5+ years of retail management experience with a concession focus.
• Min 10 years of experience in luxury retail.
• Operationally strong; translate strategies into plans.
• Strong entrepreneurial spirit and leadership; sales-focused.
• Team player with interpersonal and empathy skills.
• Excellent communicator; builds client relationships.
• Ability to lead and develop a diverse team.
• Analyze selling reports; identify business trends quickly.
• Strong sense for client satisfaction and luxury etiquette.

Responsibilities

• Lead the team to develop long-term client relationships.
• Set CRM targets for boutique and stylists; monitor actions.
• Coordinate campaigns and oversee CRM tools usage.
• Supervise client database and VIC client activity.
• Propose activities to meet or exceed client expectations.
• Lead omnichannel initiatives and engage in boutique business.
• Organize team briefings; conduct performance assessments.
• Recruitment and onboarding; coordinate with HR.
• Align store actions with Richemont strategy and local environment.
• Ensure consistent execution while maintaining store integrity.

Skills

Retail management

Concession management

Leadership

CRM targeting

Client relationships

Team development

Sales skills

Operations oversight

Budgeting

Job description

Role Overview

A Chloé Boutique Director is the first ambassador of the Maison, in charge of welcoming every guest into the Chloé family. A leader to their team, the Chloé boutique director is the owner of their boutique’s business.

A Client Champion

• Leads the team to initiate and develop long‑term relationships with clients
• Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them
• Coordinates contact campaigns and supervises use of all CRM tools
• Supervises client database, and, in particular, knows VIC clients of the store
• Proactively proposes activities to meet/exceed clients’ expectations

An Omnichannel Business Owner

• Leads by example and supervises sales on the floor to improve business performance and customer service
• Ensures full engagement of the team with omnichannel services offered by the Maison
• Creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy and adjusts based on performance analysis
• Sets up and monitors retail targets for boutique and per stylists
• Actively participates in commercial activities and proactively proposes new ideas to improve business
• Is aware of local trading environment and competitors’ activities

A Team Leader

• Organizes energizing team briefings and ensures consistently high level of motivation
• Performs individual monthly and yearly performance assessment with all team members
• Shadows sales on the floor to coach the team, identifies training needs, implements training, and leads individual development plan with consistent follow‑up
• Leads all recruitment and induction of team and ensures successful coordination with HR department
• Leads by exemplarity, ensures good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact
• Is an active member of Store Managers community: shares best practices, asks, and provides support
• Is able to work open availability including nights, weekends, and holidays

An Operations Excellence Supervisor

• Supervises impeccable boutique environment
• Proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment
• Ensures implementation of all guidelines related to store, BOH management and sustainability
• Manages payroll, expenses, and stock management
• Oversees compliance of established Richemont policies and standards
• Ability to lift at least 20 lbs as needed

Qualifications

• At least 5+ years of retail management experience with a specific focus on concession business management
• Min 10 years of experience in luxury retail
• Operationally strong, able to translate strategies into operational plans
• Strong entrepreneurial spirit, leadership skills and sales skills
• Team player with good interpersonal competences and empathy
• Excellent communicator who is passionate in building relationship and networking, with strong social skills
• Ability to positively lead, coach and develop talents / team members from different backgrounds
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Strong sense for client satisfaction, luxury experience, etiquette, and human behavior

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.