Boutique Director

US04 Richemont North America, Inc.; Houston (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

401(k) matching

Paid time off

Volunteer days

Job summary

Richemont North America, Inc. is seeking a Chloé Boutique Director to act as the first ambassador of the Maison and owner of the boutique business.

The role leads by example on the shop floor, drives CRM initiatives, and develops a high‑performing team focused on client relationships and exceptional service. The Director ensures omnichannel engagement, sets monthly and quarterly targets, and implements action plans aligned with the Maison strategy while maintaining awareness of the local market

Qualifications

• Five+ years of retail management experience with a focus on concession business management.
• Ten+ years of luxury retail experience.
• Operationally strong with ability to translate strategies into operational plans.
• Strong entrepreneurial spirit, leadership and sales skills.

Responsibilities

• Lead the team to initiate and develop long‑term client relationships.
• Set up and monitor CRM targets for the boutique and stylists; drive actions to reach them.
• Oversee omnichannel services and ensure alignment with Maison strategy and plans.
• Organize energizing briefings, coach the team, and manage recruitment and development.

Skills

Retail management

Luxury retail

Concession management

Leadership

Team development

CRM awareness

Sales leadership

Tools

CRM tools

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Role Overview

A Chloé Boutique Director is the first ambassador of the Maison, in charge of welcoming every guest into the Chloé family. A leader to their team, the Chloé boutique director is the owner of their boutique’s business.

A Client Champion

• Leads the team to initiate and develop long‑term relationships with clients.
• Sets up and monitors CRM targets for the boutique and per stylists and implements all actions to reach them.
• Coordinates contact campaigns and supervises use of all CRM tools.
• Supervises client database, and in particular knows VIC clients of the store.
• Proactively proposes activities to meet/exceed clients’ expectations.

An Omnichannel Business Owner

• Leads by example and supervises sales on the floor to improve business performance and customer service.
• Ensures full engagement of the team with omnichannel services offered by the Maison.
• Creates monthly, quarterly and yearly action plans to improve business in line with the Maison strategy and adjusts based on performance analysis.
• Sets up and monitors retail targets for the boutique and per stylists, actively participates in commercial activities and proactively proposes new ideas to improve business.
• Is aware of local trading environment and competitors’ activities.

A Team Leader

• Organizes energizing team briefings and ensures consistently high level of motivation.
• Performs individual monthly and yearly performance assessments with all team members.
• Shadows sales on the floor to coach the team, identifies training needs, implements training, and leads individual development plans with consistent follow‑up.
• Leads recruitment and induction of the team and ensures successful coordination with the HR department.
• Leads by exemplarity, ensures good team spirit, and translates the Chloé attitude of entrepreneurship, togetherness, excellence, creativity and positive impact.
• Is an active member of the Store Managers’ community: shares best practices, asks and provides support.
• Is able to work open availability including nights, weekends and holidays.

An Operations Excellence Supervisor

• Supervises impeccable boutique environment.
• Proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment.
• Ensures implementation of all guidelines related to store, BOH management and sustainability.
• Manages payroll, expenses and stock management.
• Oversees compliance of established Richemont policies and standards.
• Must be able to lift at least 20lbs as needed.

Qualifications

• At least five years of retail management experience with a specific focus on concession business management.
• Minimum ten years of experience in luxury retail.
• Operationally strong, able to translate strategies into operational plans.
• Strong entrepreneurial spirit, leadership skills and sales skills.
• Team player with good interpersonal competences and empathy.
• Excellent communicator, passionate about building relationships and networking, with strong social skills.
• Ability to positively lead, coach and develop talents / team members from different backgrounds.
• Ability to analyze selling reports, identify business trends and react quickly to the needs of the business.
• Strong sense for client satisfaction, luxury experience, etiquette, and human behavior.

Benefits & Compensation

Richemont offers a generous compensation and benefits package for eligible employees. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits and 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit and access to an employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future! Salary will be determined based on relevant skills and experience.

Only candidates selected for further consideration will be contacted.

At Richemont, We Craft the Future! In our Group you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career and dream big.