Luxury Boutique Director: Client‑Centric Sales Leader

Brobston Group; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Brobston Group seeks a Boutique Director to lead a Chloé boutique as its business owner and ambassador, driving sales and client development while delivering a luxury experience and building a high-performing team.

The role focuses on developing lasting client relationships, overseeing CRM activity, and managing targets across boutique and stylist client-development initiatives, with responsibility for store operations, standards, and compliance.

Qualifications

• At least 10 years of luxury retail experience, including at least 5 years of retail management focused on concession business management.
• Strong leadership, sales, coaching, communication, and client relationship skills.
• Ability to analyze sales reports, identify business trends, and translate strategies into operational plans.
• Availability to work nights, weekends, and holidays, and ability to lift at least 20 pounds as needed.

Responsibilities

• Develop lasting client relationships, oversee CRM activity, and manage boutique and stylist client-development targets.
• Lead sales-floor performance and omnichannel engagement; create action plans, monitor results, and respond to local market activity.
• Coach, assess, recruit, and develop team members, coordinating onboarding and training with HR.
• Oversee boutique standards, stock, payroll, expenses, store operations, and compliance with company policies.
• Maintain an impeccable boutique environment and coordinate operational improvements and repairs.

Job description

Brobston Group seeks a Boutique Director to lead a Chloé boutique as its business owner and ambassador, driving sales and client development while delivering a luxury experience and building a high-performing team.

The role focuses on developing lasting client relationships, overseeing CRM activity, and managing targets across boutique and stylist client-development initiatives, with responsibility for store operations, standards, and compliance.