Boutique Director: Luxury Jewelry & VIP Client Experience

Kahlo Talent Partners; New York (NY); Vor Ort; USD 150.000 - 230.000; Vollzeit

Zusammenfassung

Kahlo Talent Partners in New York manages a prestigious luxury client seeking a Boutique Director to lead the Madison Avenue boutique and the Studio. You will oversee daily operations, inventory, sales systems, and client experience for ultra‑wealthy clients, with travel for training and exhibitions as needed.

You are a seasoned leader with 10+ years in luxury retail or hospitality, superb storytelling, and a disciplined approach to security and CRM.

Qualifikationen

• Minimum 10 years of professional experience in luxury retail, high-end hospitality, private client services, or a comparable environment serving high-net-worth individuals.
• Demonstrated ability to engage confidently with high-net-worth clients; jewelry industry background is an advantage but not required.
• Experience recruiting, training, coaching, and managing sales or client-facing teams.
• Comfort and discipline working within strict security protocols with security personnel.

Aufgaben

• Recruit, onboard, train, coach, and retain a high-performing sales team representing the brand with elegance and expertise.
• Ensure staffing coverage across both the boutique and the Studio.
• Set clear expectations, conduct performance discussions, and manage team KPIs.
• Uphold high standards of presentation, discretion, and operational excellence.

Kenntnisse

Client relationship building

CRM systems

POS systems

Inventory management

Staff leadership

Security protocols

Tools

POS systems

CRM platforms

Jobbeschreibung

Kahlo Talent Partners in New York manages a prestigious luxury client seeking a Boutique Director to lead the Madison Avenue boutique and the Studio. You will oversee daily operations, inventory, sales systems, and client experience for ultra‑wealthy clients, with travel for training and exhibitions as needed.

You are a seasoned leader with 10+ years in luxury retail or hospitality, superb storytelling, and a disciplined approach to security and CRM.