Luxury Boutique Director | Lead Sales & Brand Experience

Brobston Group LLC; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Roberto Coin boutique leadership role seeks a Boutique Director to drive exceptional client experiences while achieving financial and operational objectives in New York. You will execute the boutique business plan, manage budgets, and coach a high-performing sales team to uphold brand standards.

The Director acts as the in-store leader, ensuring service excellence, visual merchandising, and seamless daily operations, with a focus on profitable growth and staff development in a luxury retail

Qualifications

• Considerable retail management experience, ideally within a luxury environment.
• Proven track record of sales achievement and performance delivery against targets.
• Jewelry product knowledge and experience with CRM systems; IT literate.
• Strong numerical skills with ability to analyze sales performance and manage budgets.
• Ability to work long hours on occasion and perform physical tasks such as lifting and standing for extended periods.

Responsibilities

• Drive sales performance and meet profit and KPI targets
• Manage discounts, costs and till/transactional procedures to maintain budgetary controls
• Lead, mentor and develop boutique team members through coaching and performance management
• Maintain visual merchandising standards and oversee daily boutique operations and routines
• Organize and deliver floor training, meetings and support change initiatives; travel for business as required

Skills

Retail management

Luxury environment

Sales performance

CRM systems

Budget management

Leadership

Coaching

Tools

CRM software

Job description

Roberto Coin boutique leadership role seeks a Boutique Director to drive exceptional client experiences while achieving financial and operational objectives in New York. You will execute the boutique business plan, manage budgets, and coach a high-performing sales team to uphold brand standards.

The Director acts as the in-store leader, ensuring service excellence, visual merchandising, and seamless daily operations, with a focus on profitable growth and staff development in a luxury retail