Luxury Boutique Director & Client Experience Lead

Hublot; Miami (FL); In loco; USD 140.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full benefits

Descrizione del lavoro

Hublot seeks a Boutique Director to lead the team, drive sales, and uphold brand standards across the Miami boutique. You will manage operations, budgets, and vendor relations while delivering the highest level of customer service.

The role focuses on networking, clienteling, events, and local market development, with responsibilities in training staff, monitoring KPIs, and coordinating with North America and HQ on branding initiatives.

Competenze

• 10+ years of retail experience with the majority in luxury.
• 4+ years managerial experience in a retail setting.

Mansioni

• Achieve annual sales targets by training and supporting the sales team.
• Analyze reports to develop local growth ideas.
• Maintain brand integrity in the boutique per Hublot standards.
• Ensure displays follow guidelines and rotate regularly.
• Monitor boutique financial targets including discounts and inventory.
• Provide leadership in customer service and after-sales support.
• Manage VIP clients and escalate complex client situations.
• Coordinate with After-sales to ensure follow-up with clients.
• Maintain up-to-date CRM data and local strategy for VIPs.
• Oversee weekly boutique sales and operations reporting.
• Manage inventory, stock orders, and vendor feedback.
• Coordinate returns logistics and after-sales inventory.
• Manage budget, staffing, and adherence to policies.
• Work with marketing on local events and advertising.

Conoscenze

Luxury retail leadership

Team management

Clienteling & CRM

Vendor & logistics coordination

Descrizione del lavoro

Hublot seeks a Boutique Director to lead the team, drive sales, and uphold brand standards across the Miami boutique. You will manage operations, budgets, and vendor relations while delivering the highest level of customer service.

The role focuses on networking, clienteling, events, and local market development, with responsibilities in training staff, monitoring KPIs, and coordinating with North America and HQ on branding initiatives.