Stylist

Richemont (Cartier/Van Cleef); Costa Mesa (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Life insurance

Disability benefits

RRSP match

Paid time off

Maternity leave top-up

Volunteer days

Job summary

Richemont houses Chloe, a luxury fashion maison, seeking a Chloe Stylist to welcome guests as a trusted advisor and team player. You will deliver exceptional service, build lasting client relationships, and support omnichannel initiatives to elevate the client experience.

The role emphasizes maintaining a luxurious store environment, proactive client outreach, and collaboration with the team to meet business targets.

Qualifications

• Experience in luxury retail environment preferred.
• Strong communication and interpersonal skills.
• Ability to build long-term client relationships.
• Familiarity with CRM targets and campaigns.
• Knowledge of omnichannel sales concepts.

Responsibilities

• Provide exceptional customer service and build long-term client relationships.
• Lead personalised outreach campaigns and use clienteling tools.
• Maintain impeccable store environment and appearance.
• Collaborate with store team to meet KPIs and store goals.
• Utilise omnichannel services to grow sales.

Skills

Customer service

Relationship building

Clienteling

Omnichannel selling

Team player

Tools

CRM tools

POS systems

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chloé, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement.

From its beginnings, Chloé has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chloé Maison.

Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.

Role Overview

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

Consider the importance/frequency in which these are performed when listing. Duties less than 5% of overall time should be combined. Essential duties (daily and occasional) Direct reports and business areas to cover Relationships:Clients/Co-workers/Management/Vendors Other tasks and duties as requested by manager.

A Client Relationship Owner

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and in particular, the VVICs and VICs they handle

An Omnichannel Business Partner

• Has the ability to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach themActively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors' activities

An Operations Excellence Supporter

• Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Hourly Range: $23-$26/hr

Salary will be determined based on relevant skills and experience.

#Richemont #WeCraftTheFuture