Stylist

US04 Richemont North America, Inc.; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, drug, and vision

Life insurance

Disability benefits

RRSP with employer match

Paid time off and volunteer days

Job summary

Richemont North America, Inc. is seeking a Chloe Stylist to welcome guests and serve as a trusted advisor, upholding luxury standards and exceptional service in-store.

The role emphasizes clienteling, relationship-building, and omnichannel collaboration to meet sales and CRM targets. This position offers comprehensive benefits and opportunities in a luxury retail environment.

Qualifications

• luxury retail experience preferred.
• strong customer service and relationship-building skills.
• comfortable using clienteling and CRM tools to drive CRM targets.

Responsibilities

• Delivers exceptional customer service and develops long-term relationships with clients.
• Active in CRM activities to reach targets and engage in campaigns.
• Uses clienteling tools to reach out to clients within required timeframes.
• Maintains knowledge of client portfolio and VIPs to tailor service.
• Supports omnichannel sales and participates in trainings and activities to reach KPIs.

Skills

Clienteling

CRM targets

Omnichannel sales

Customer service

Relationship building

Tools

CRM tools

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

We Offer Employee wellbeing is a top priority at Richemont.

Role Overview

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

Consider the importance/frequency in which these are performed when listing. Duties less than 5% of overall time should be combined.

• Essential duties (daily and occasional)
• Direct reports and business areas to cover
• Relationships: Clients/Co-workers/Management/Vendors
• Other tasks and duties as requested by manager.
• A Client Relationship Owner
  • Delivers exceptional customer service and takes pride in developing long-term relationships
  • Is aware of CRM targets and actively engages in all actions to reach them
  • Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
  • Consistently captures client data and takes notes of all qualitative information
  • Knows their portfolio of customers, and in particular, the VVICs and VICs they handle
• An Omnichannel Business Partner
  • Has the ability to offer excellent customer service and delivers strong business performance
  • Uses all omnichannel services available to grow sales
  • Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
  • Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
  • Consistently works to achieve given sales, KPIs and CRM targets
  • Is aware of local trading environment and competitors’ activities
• An Operations Excellence Supporter
  • Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
  • Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
  • Implements all guidelines related to store and BOH management and participates in inventories
  • Supports after sales clients and follows up to ensure impeccable after sales service
  • Complies with established Richemont policies and standards

Richemont offers a generous compensation and benefits package for eligible employees.

Only candidates selected for further consideration will be contacted.

We Offer

• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include company sponsored health, dental, drug, and vision programs.
• The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
• Salary will be determined based on relevant skills and experience.

Opening Fall 2026! #Richemont #WeCraftTheFuture

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.