Boutique Operations Associate

Richemont Iberia SL; Costa Mesa (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Wellness reimbursement

Volunteer days

Job summary

Richemont Iberia SL is seeking a boutique inventory specialist in Costa Mesa to safeguard stock accuracy, receive deliveries, and maintain orderly stockrooms. You will oversee cycle counts, coordinate transfers, and support seamless on‑the‑floor replenishment in a luxury setting.

The role requires strong customer service, clear communication, and meticulous attention to detail, with the ability to multitask and collaborate closely with store teams.

Qualifications

• Experience in retail sales, jewellery or high-end luxury products preferred.
• Strong customer service mindset and ability to build trust with customers.
• Excellent interpersonal and communication skills.
• High attention to detail and ability to multitask in a busy store.

Responsibilities

• Ensure stock accuracy and perform weekly/monthly cycle counts.
• Organize stockroom and on-the-floor stock; maintain impeccable stock condition.
• Receive deliveries from central warehouse and check on receipt.
• Manage stock transfers between stores and stock for commercial activities.
• Organize end-of-season returns and support inventory reporting to finance.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Multitasking

Tools

POS system

Job description

Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chloé, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement.

From its beginnings, Chloé has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chloé Maison.

Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.

Overview

Reporting to the Boutique Manager, the objective of this role is to maintain boutique operations and contribute to the profitability of the boutique by receiving, handling, and helping to manage inventory of merchandise in a timely and organized manner.

Primary responsibilities

• Ensures permanent accuracy of stock in store and organizes weekly/monthly cycle counts
• Ensures efficient organization of stockroom and on-the-floor stocks and supervises impeccable state at any time of the day
• Ensures good reception of deliveries from central warehouse and controls upon reception
• Manages and follows up on stock transfer between stores or stock sent for commercial activities
• Organizes end of season returns
• Participates in the morning team briefings and shares important operational information including daily deliveries and stock updates
• Supports stock requests from team members
• Shares inventory results, consignment issues and all other topics to finance team
• Communicates with other stores on best practices and issues they may have encountered
• Translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
• Responsible for the follow up and management of all shipping documents/ VAT DOCUMENTS
• Supports the manager to formalize and update the operating procedures of the boutique (stocks, cash desk, security)
• Provides administrative support to the team in booking couriers, deliveries, transfers
• Completes store supply orders
• Supports the manager to ensure perfect compliance with Richemont processes

Qualifications

• Previous experience in retail sales; jewellery or high-end luxury product sales is preferred.
• Strong understanding of Customer Service needs and customer priorities.
• Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal, communication and computer skills are needed.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.

Physical Requirements

• Ability to sit down and stand for extended periods of time
• Ability to lift up to 20lb boxes regularly
• Reaching to access product stored within cabinets or on shelves
• Bending to access product stored within cabinets
• Occasional need to use a ladder to reach product
• Unpacking and/or lifting of large boxes that contain product

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer –

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range: $22-25/hr

Salary will be determined based on relevant skills and experience.