Boutique Operations Associate

US04 Richemont North America, Inc.; Costa Mesa (CA); On-site; USD 63,039,000 - 71,635,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Health Savings Account

Flexible Spending Accounts

Life Insurance

Disability Benefits

401(k) with match

Paid Time Off

Wellness Reimbursement

Employee Assistance Program

Volunteer Days

Job summary

Richemont North America, Inc. – Chloé Boutique in Costa Mesa is seeking an organized Inventory Associate to maintain stock accuracy and support daily boutique operations, ensuring timely deliveries and orderly stockrooms.

You will collaborate with team members, assist with stock transfers, cycle counts, and follow Richemont processes to deliver an exceptional client experience in a luxury environment.

Qualifications

• Experience in luxury retail is a plus.
• Strong customer service orientation and relationship-building.
• Ability to manage multiple tasks with precision and speed.
• Familiarity with inventory management and stock control processes.

Responsibilities

• Ensures permanent accuracy of stock in store and organizes weekly/monthly cycle counts.
• Ensures efficient organization of stockroom and on-the-floor stocks and supervises impeccable state at any time of the day.
• Ensures good reception of deliveries from central warehouse and controls upon reception.
• Manages and follows up on stock transfer between stores or stock sent for commercial activities.
• Organizes end of season returns.
• Participates in the morning team briefings and shares important operational information including daily deliveries and stock updates.
• Supports stock requests from team members.
• Shares inventory results, consignment issues and all other topics to finance team.
• Communicates with other stores on best practices and issues they may have encountered.
• Translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impact.
• Responsible for the follow up and management of all shipping documents/ VAT DOCUMENTS
• Supports the manager to formalize and update the operating procedures of the boutique (stocks, cash desk, security)
• Provides administrative support to the team in booking couriers, deliveries, transfers
• Completes store supply orders
• Supports the manager to ensure perfect compliance with Richemont processes

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Communication

Multi-tasking

Tools

POS Systems

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chloé, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement. From its beginnings, Chloé has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chloé Maison. Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.

Reporting to the Boutique Manager, the objective of this role is to maintain boutique operations and contribute to the profitability of the boutique by receiving, handling, and helping to manage inventory of merchandise in a timely and organized manner.

Primary responsibilities

• Ensures permanent accuracy of stock in store and organizes weekly/monthly cycle counts
• Ensures efficient organization of stockroom and on-the-floor stocks and supervises impeccable state at any time of the day
• Ensures good reception of deliveries from central warehouse and controls upon reception
• Manages and follows up on stock transfer between stores or stock sent for commercial activities
• Organizes end of season returns
• Participates in the morning team briefings and shares important operational information including daily deliveries and stock updates
• Supports stock requests from team members
• Shares inventory results, consignment issues and all other topics to finance team
• Communicates with other stores on best practices and issues they may have encountered
• Translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
• Responsible for the follow up and management of all shipping documents/ VAT DOCUMENTS
• Supports the manager to formalize and update the operating procedures of the boutique (stocks, cash desk, security)
• Provides administrative support to the team in booking couriers, deliveries, transfers
• Completes store supply orders
• Supports the manager to ensure perfect compliance with Richemont processes

Qualifications

• Previous experience in retail sales; jewellery or high-end luxury product sales is preferred.
• Strong understanding of Customer Service needs and customer priorities.
• Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal, communication and computer skills are needed.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.

Physical Requirements

• Ability to sit down and stand for extended periods of time
• Ability to lift up to 20lb boxes regularly
• Reaching to access product stored within cabinets or on shelves
• Bending to access product stored within cabinets
• Occasional need to use a ladder to reach product
• Unpacking and/or lifting of large boxes that contain product

We Offer

• Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Hourly Range: $22-25/hr Salary will be determined based on relevant skills and experience.

#Richemont #WeCraftTheFuture

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.

Only candidates selected for further consideration will be contacted.