Boutique Concierge: Create Personal Guest Experiences

Kimpton Hotels & Restaurants; Chicago (IL); On-site; USD 28,000 - 40,000; Full time

Job summary

Kimpton Hotels & Restaurants in Chicago is seeking a Concierge to deliver outstanding guest services. You will greet guests, assist with room reservations, and provide information on local dining, activities, and events to ensure memorable stays.

The role emphasizes a proactive, guest-centric approach, strong communication, and the ability to adapt to a dynamic hotel environment, including evenings, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• Previous experience in a Front Desk or customer-facing role is helpful.
• Ability to adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests.
• Familiar with hotel systems and operations, and the ability to enter information accurately.
• Flexible schedule, able to work evenings, weekends and holidays.

Responsibilities

• Greet guests at the front desk upon arrival, and assist guests with room reservations, check guests in and out upon arrival and departure.
• Contact guests who have arrived to ensure their comfort and to offer assistance.
• Maintain and develop events/receptions to take place in the lobby during the evening hours. Research and plan the execution of each reception with wineries etc.
• Assist sales in hotel tours and trip events. Additionally, conduct tours of the hotel for business, informative, and social organizations.
• Perform operational duties, if required; take reservations, and at times act as PBX operator.
• Be familiar with the city's geography, restaurants, amenities, clubs and tourism industries to provide accurate information to hotel guests.
• Review VIP and package arrivals daily.
• Personally develop relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, in room spa services, etc.
• Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc.
• Maintain follow-up log for communication between Concierges.
• Attend hotel and department meetings.

Skills

Guest Services

Customer Service

Communication

Multitasking

Relationship Building

Education

High school diploma or GED

Job description

Kimpton Hotels & Restaurants in Chicago is seeking a Concierge to deliver outstanding guest services. You will greet guests, assist with room reservations, and provide information on local dining, activities, and events to ensure memorable stays.

The role emphasizes a proactive, guest-centric approach, strong communication, and the ability to adapt to a dynamic hotel environment, including evenings, weekends, and holidays.