Boutique Concierge: Craft Personal Guest Experiences

Kimpton Hotels & Restaurants; New York (NY); On-site; USD 35,000 - 60,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a Concierge to warmly welcome hotel guests, assist with reservations, check‑in/check‑out, and provide informed recommendations for local dining and activities.

You will help research and host lobby events, support hotel tours and trips, and maintain strong guest relationships. A friendly, adaptable attitude and familiarity with hotel systems are essential.

Qualifications

• Experience in a Front Desk or customer-facing role is helpful.
• Familiar with hotel systems and operations.

Responsibilities

• Greet guests at the front desk and assist with reservations, check-in and check-out.
• Contact guests to ensure comfort and offer assistance.
• Plan and execute lobby events and receptions with partners.
• Assist sales with hotel tours, and conduct tours for groups.
• Enter information accurately in hotel systems.
• Maintain knowledge of city restaurants, amenities, and tourism.

Skills

Front Desk

Customer-facing

Adaptability

Hotel systems

Education

High School Diploma or GED

Job description

Kimpton Hotels & Restaurants is seeking a Concierge to warmly welcome hotel guests, assist with reservations, check‑in/check‑out, and provide informed recommendations for local dining and activities.

You will help research and host lobby events, support hotel tours and trips, and maintain strong guest relationships. A friendly, adaptable attitude and familiarity with hotel systems are essential.