Boutique Coffee Store Manager | Lead & Grow

Nestlé S.A.; Boston (MA); Presencial; USD 78.000 - 102.000; Jornada completa

Descripción de la vacante

Nestlé Nespresso USA's Prudential Center Mall boutique in Boston is seeking a Store Manager to lead a high-performing team, optimize sales, service, and operations.

You will set the tone for the brand, recruit and develop staff, and create a welcoming customer experience while promoting sustainability and community engagement.

The role requires 4+ years in luxury retail leadership, open/close shifts, and travel as needed; the company offers competitive pay and incentives.

Formación

• 4+ years in fast-paced or luxury retail leadership.
• Experience developing teams and driving sales and service.
• Availability to work open/close shifts, weekends and holidays.

Responsabilidades

• Recruit, hire, and develop staff to drive high performance.
• Lead training initiatives to deliver exceptional customer experiences.
• Uphold Nespresso culture and values with an engaged team.
• Set targets and guide the team to improve sales and service.
• Ensure adherence to SOPs and manage inventory; assist with labor costs.
• Promote safety and quality according to Nestlé policies.
• Drive opportunities through community engagement and brand storytelling.
• Provide personalized coffee experiences and educate customers on sustainability.

Conocimientos

Retail management

Team leadership

Customer service

Time management

Educación

High School Diploma or GED

Bachelor’s degree preferred

Descripción del empleo

Nestlé Nespresso USA's Prudential Center Mall boutique in Boston is seeking a Store Manager to lead a high-performing team, optimize sales, service, and operations.

You will set the tone for the brand, recruit and develop staff, and create a welcoming customer experience while promoting sustainability and community engagement.

The role requires 4+ years in luxury retail leadership, open/close shifts, and travel as needed; the company offers competitive pay and incentives.