Retail Store Manager, Prudential Center Mall

Nestlé S.A.; Boston (MA); Sur place; USD 78 000 - 102 000; Plein temps

Résumé du poste

Nestlé Nespresso USA's Prudential Center Mall boutique in Boston is seeking a Store Manager to lead a high-performing team, optimize sales, service, and operations.

You will set the tone for the brand, recruit and develop staff, and create a welcoming customer experience while promoting sustainability and community engagement.

The role requires 4+ years in luxury retail leadership, open/close shifts, and travel as needed; the company offers competitive pay and incentives.

Qualifications

• 4+ years in fast-paced or luxury retail leadership.
• Experience developing teams and driving sales and service.
• Availability to work open/close shifts, weekends and holidays.

Responsabilités

• Recruit, hire, and develop staff to drive high performance.
• Lead training initiatives to deliver exceptional customer experiences.
• Uphold Nespresso culture and values with an engaged team.
• Set targets and guide the team to improve sales and service.
• Ensure adherence to SOPs and manage inventory; assist with labor costs.
• Promote safety and quality according to Nestlé policies.
• Drive opportunities through community engagement and brand storytelling.
• Provide personalized coffee experiences and educate customers on sustainability.

Connaissances

Retail management

Team leadership

Customer service

Time management

Formation

High School Diploma or GED

Bachelor’s degree preferred

Description du poste

Retail Store Manager, Prudential Center Mall

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.

Step into the role of Store Manager at our Nespresso boutique at the Prudential Center Mall in Boston, where you are not just the leader of the store, you are the face of the brand setting the tone for the team to bring our brand to life for our employees and customers! You will lead and inspire a high-performing team to optimize sales, service, and operations, all while ensuring a seamless and inviting customer experience. Your leadership will be pivotal in executing innovative store strategies to drive performance goals and achieving impressive sales growth. You will have an entrepreneurial mindset to connect with the community, build our brand, and share the Nespresso story and values with passion. Join us in creating success for our global brand and leading a winning team to make a lasting impact!

Join us at Nespresso, where leadership meets purpose, and every day brings new opportunities to make a difference!

WHAT’S IN IT FOR YOU:

• Competitive Pay: Enjoy competitive pay along with quarterly bonuses for achieving team sales and service goals.
• Growth and Development: At Nespresso, you have the opportunity to build a career that aligns with who you are. Benefit from excellent training programs that empower you to take ownership of your career journey.
• Caring Culture: Nespresso is known for a culture that inspires you to be, feel, and do your best. We offer a supportive and collaborative team environment, making working with us feel like a fresh cup of coffee – warm, welcoming, and revitalizing.
• Purposeful Work: As a B Corp, we view coffee as a force for good. Enjoy work that makes a positive impact on people and the planet.

WHAT WE OFFER:

Nespresso offers retail employees performance-based incentives and a comprehensive total rewards package, including:

• A free Nespresso machine and coffee product allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Employee recognition program
• Discounts at over 2,000 companies

(Incentives and/or benefit packages may vary depending on the position.)

WHAT YOU WILL BE DOING:

• Performance Management: Recruit, hire, and develop people to drive a culture of high performance and engagement. Recognize and reward excellence while addressing any performance issues promptly. Create personalized development plans and provide ongoing feedback to help your team thrive.
• Training and Development: Lead and inspire others to learn and grow through coaching and mentoring. Lead training initiatives to ensure your team has the knowledge and skills needed to deliver an exceptional customer experience. From product knowledge to selling techniques and operational standards, you will be instrumental in building their capabilities and shaping their success.
• Team Engagement: Uphold the Nespresso culture and values, fostering an engaged and motivated team. Through effective communication and regular touchpoints, such as weekly meetings and one‑on‑one sessions, you will create a supportive and collaborative environment.
• Sales and Service Excellence: Drive team performance by setting clear targets and providing guidance to your team. Monitor and evaluate performance regularly, implementing strategies for continuous improvement.
• Operational Excellence: Ensure adherence to standard operating procedures and manage inventory efficiently. Collaborate with the District Manager to control labor costs and expenses effectively. Support teams with troubleshooting tech issues for smooth operations.
• Safety and Quality: Promote a safety‑conscious culture and adhere to Nestlé’s Safety, Health, and Environmental policies and procedures.
• Drive and Determination: Maximize business opportunities through creative initiatives, customer loyalty, team motivation, and evaluating boutique performance to implement improvements.
• Community Connection: Think entrepreneurially to create community‑building channels through experimentation and collaboration.
• Personalized Coffee Experiences: Be an agile coffee expert, using storytelling to share your knowledge of our coffee and sustainability practices with customers.

WHAT YOU WILL BRING:

• 4+ years of professional experience in a fast‑paced or luxury retail environment
• 3+ years of supervisory experience in people management and development of direct reports
• High School Diploma or GED required; Bachelor’s degree preferred
• Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands
• A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
• Availability to work open and closing shifts, weekends, and holidays
• Ability to travel as required

Salary:$78,000.00 to$102,000.00 per year

Bonus Eligibility:Yes

The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy .