Boston Regional Concierge & Hospitality Operations Manager

Strattonamenities; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Stratton Amenities seeks a Regional Concierge Operations Manager for the Boston region. This pivotal role involves overseeing daily operations at multiple properties, hiring and managing hospitality teams, and ensuring exceptional service delivery. Candidates should have at least 3 years of experience in hospitality management, demonstrate strong leadership, and possess excellent communication skills. The position requires flexibility, as this is a 24/7 operation. Join us at Stratton to enhance the hospitality experience in Boston.

Qualifications

• Minimum 3 years in hospitality or operations management, preferably multi-site.
• Strong leadership and team development skills are essential.
• Must be organized and able to manage multiple priorities.

Responsibilities

• Oversee daily operations at multiple properties across Boston.
• Hire, train, and support concierge teams.
• Conduct regular site visits to ensure service meets brand standards.

Skills

Emotional intelligence

Hospitality

Leadership

Communication

Organization

Entrepreneurial mindset

Tools

Microsoft Office

Job description

Stratton Amenities seeks a Regional Concierge Operations Manager for the Boston region. This pivotal role involves overseeing daily operations at multiple properties, hiring and managing hospitality teams, and ensuring exceptional service delivery. Candidates should have at least 3 years of experience in hospitality management, demonstrate strong leadership, and possess excellent communication skills. The position requires flexibility, as this is a 24/7 operation. Join us at Stratton to enhance the hospitality experience in Boston.