Concierge Operations Manager

Strattonamenities; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Stratton Amenities seeks a Regional Concierge Operations Manager for the Boston region. This pivotal role involves overseeing daily operations at multiple properties, hiring and managing hospitality teams, and ensuring exceptional service delivery. Candidates should have at least 3 years of experience in hospitality management, demonstrate strong leadership, and possess excellent communication skills. The position requires flexibility, as this is a 24/7 operation. Join us at Stratton to enhance the hospitality experience in Boston.

Qualifications

• Minimum 3 years in hospitality or operations management, preferably multi-site.
• Strong leadership and team development skills are essential.
• Must be organized and able to manage multiple priorities.

Responsibilities

• Oversee daily operations at multiple properties across Boston.
• Hire, train, and support concierge teams.
• Conduct regular site visits to ensure service meets brand standards.

Skills

Emotional intelligence

Hospitality

Leadership

Communication

Organization

Entrepreneurial mindset

Tools

Microsoft Office

Job description

Boston, United States | Posted on 05/06/2026

Stratton Amenities, a leader in delivering unparalleled front desk concierge and amenity management services, is on the lookout for a motivated and dynamic individual to enhance our team as a Regional Concierge Operations Manager for the Boston region. This role demands a strong commitment to delivering exceptional hospitality experiences, fostering lasting relationships with clients, effectively managing hospitality teams, and ensuring the delivery of premium hospitality services.

Primary Responsibilities – Operations Focus

• Oversee daily operations at multiple properties across the Boston region
• Hire, train, and support concierge, courtesy patrol, and porter teams
• Conduct regular site visits and ensure service delivery meets brand standards
• Build strong, long-term relationships with clients through proactive communication and support
• Lead performance reviews, team check-ins, and disciplinary actions when needed
• Handle onboarding for new team members and property startups
• Provide emergency response and coverage support. This is a 24/7 operation and flexibility is required
• Partner with internal departments to address staffing, scheduling, and payroll needs
• Maintain a strong culture of accountability and hospitality among all team members

Secondary Responsibility – Business Development Support

• Support regional growth by identifying new property opportunities and monitoring market trends
• Assist with site visits and client introductions
• Attend local industry events to promote Stratton’s services and build visibility
• Serve as a representative of the Stratton brand in the Boston market

Qualifications & Skills

• High emotional intelligence and a passion for service and hospitality
• Minimum 3 years of experience in hospitality or operations management, preferably multi-site
• Excellent leadership and team development skills
• Strong written and verbal communication abilities
• Organized and able to manage multiple priorities across sites
• Entrepreneurial mindset with the ability to work both independently and collaboratively
• Experience in luxury residential, hotel, or multifamily services preferred

Requirements

• Must reside in Boston
• Flexible availability, including evenings, weekends, and on-call emergencies
• Reliable transportation required (mileage reimbursement provided)
• Proficiency in Microsoft Office and comfort using basic reporting tools

Stratton Amenities is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, religion, gender, age or disability.