Boston Airport - Team Lead

Half Moon Empanadas; Boston (MA); On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid training and development

Clear path to growth

Free meals on every shift

Team member discount

Uniform provided

Airport badge fees covered

Referral bonus

Job summary

Half Moon Empanadas, a fast-c casual restaurant concept, is seeking an Airport Team Lead in the Boston area. You will oversee guest interactions, lead a team, and ensure smooth operations from greeting to POS processing.

Responsibilities include accurate order handling, cash management, and adherence to TSA and airport protocols. The role offers competitive pay, tips, health insurance, paid time off, and opportunities for advancement within the store network.

Qualifications

• High school diploma or equivalent.
• Experience as a team lead.
• Cashier experience in a food and beverage environment is highly desirable.
• Ability to read, speak and understand English to communicate with guests and take orders.

Responsibilities

• Engage with customers in a friendly and approachable manner, creating a positive and welcoming atmosphere.
• Provide prompt, accurate, and friendly customer service, ensuring total guest satisfaction. Greet customers, take orders, provide menu information, and suggestively sell products.
• Operate the cash register, process payments (cash, credit card), and provide accurate change. Input orders into the POS system.
• Maintain a clean and organized workstation and assist with food prep as needed.
• Follow TSA and airport security protocols and assist with daily inventory tasks.

Skills

Customer service

Team leadership

Cash handling

POS operation

Communication

Education

HS Diploma or equivalent

Tools

POS system

Job description

CompanyOverview:

Half Moon Empanadas is a fast-casual restaurant concept taking the US by storm with its authentic, high-quality empanadas. Since its founding in 2008, Half Moon has grown to serve multiple locations nationwide, with a focus on establishing empanadas as an iconic American staple. Beyond serving delicious food, Half Moon cultivates a culture that empowers itsteam to dream big, grow their skills, and reach their full potential.

Job Title: Airport Team Lead

About You:

As an AirportTeam Lead, you are a motivated and enthusiastic individual with a passionfor providing exceptional customer service and leading a team to success. You thrive in a fast-paced environment and enjoy the challengeof ensuring smooth operations and maintaining high standards.You are a team player with excellent communication and organizational skills, andyou are committed to upholding our company's values and delivering a positiveexperience for both our guests and your fellow team members.

What we offer:

Competitivepay: $23 per hour plus tips

Healthinsurance (medical, dental and vision for eligible full-time team members)

Paid timeoff

Paidtraining and development from your first day, including leadership skills

A clearpath to grow: Team Lead to Assistant Manager and Store Manager

Free mealon every shift, team member discount and uniform provided

Airportbadge fees covered by Half Moon Empanadas

Referralbonus for bringing friends onto the team

Responsibilities:

• Engage with customers in a friendly and approachablemanner, creating a positive and welcoming atmosphere.
• Provide prompt, accurate, and friendly customerservice, ensuring total guest satisfaction. Greet customers, take orders, provide menu information, and suggestivelysell products.
• Operate the cash register, processpayments (cash, creditcard), and provideaccurate change. Accuratelyand efficiently input orders into the point-of-sale (POS) system.
• Issue receipts for each transaction.
• Assist with verifying the accuracyof transactionsand operating related equipment.
• Prepare and present drinks according to standardrecipes and portion control guidelines. Assist with food preparation and kitchen tasks as needed, including baking.
• Maintain accountability forall food and beverageitems served. Transfer supplies and equipment between storage andwork areas.
• Set up andmaintain the location, including stocking and rotating products (FIFO).
• Receive and stock inventory, and maintain knowledge of product availability.
• Ensureproper food handling, including wrapping, labeling, dating, storing, andchecking temperatures.
• Follow all opening, closing, and standard operating procedures.
• Perform daily inventory tasks as required.
• Maintain a cleanandorganized workstation and equipment.
• Store and secure beverages, food, and equipment.
• Deposit cash drops into the safe.
• Follow and adhere to all TSA and airport securityprotocols
• Actively participate in team member meetings.
• Respond to guest concernswith tact and professionalism, seeking solutions.

Prior Experience:

• H.S. Diploma or equivalent.
• Experience as a team lead member
• Cashier experience in a food and beverage environment is highlydesirable.
• Basic knowledge of food and beverage preparation and service.
• Ability to read, speak andunderstand the English language to communicate with guests and take orders.

Work Environment & Requirements:

This role requiresprolonged standing while helping guests, reaching for product, and graspingbeverage & empanadas. You mustbe able to carry 30 lbs. This role is in an airport facility and issubject to federal laws and regulations including background screeningsrequired by the airport authority.

Half Moon Empanadas is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, orstatus as a covered veteran or any other status protected by federal, state or local law. At Half MoonEmpanadas we are committed to a fair and equitable workplace where everyone is respectedand a valued member of theteam.