Airport Team Lead: Guest Experience & Operations

Half Moon Empanadas; Boston (MA); On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid training and development

Clear path to growth

Free meals on every shift

Team member discount

Uniform provided

Airport badge fees covered

Referral bonus

Job summary

Half Moon Empanadas, a fast-c casual restaurant concept, is seeking an Airport Team Lead in the Boston area. You will oversee guest interactions, lead a team, and ensure smooth operations from greeting to POS processing.

Responsibilities include accurate order handling, cash management, and adherence to TSA and airport protocols. The role offers competitive pay, tips, health insurance, paid time off, and opportunities for advancement within the store network.

Qualifications

• High school diploma or equivalent.
• Experience as a team lead.
• Cashier experience in a food and beverage environment is highly desirable.
• Ability to read, speak and understand English to communicate with guests and take orders.

Responsibilities

• Engage with customers in a friendly and approachable manner, creating a positive and welcoming atmosphere.
• Provide prompt, accurate, and friendly customer service, ensuring total guest satisfaction. Greet customers, take orders, provide menu information, and suggestively sell products.
• Operate the cash register, process payments (cash, credit card), and provide accurate change. Input orders into the POS system.
• Maintain a clean and organized workstation and assist with food prep as needed.
• Follow TSA and airport security protocols and assist with daily inventory tasks.

Skills

Customer service

Team leadership

Cash handling

POS operation

Communication

Education

HS Diploma or equivalent

Tools

POS system

Job description

Half Moon Empanadas, a fast-c casual restaurant concept, is seeking an Airport Team Lead in the Boston area. You will oversee guest interactions, lead a team, and ensure smooth operations from greeting to POS processing.

Responsibilities include accurate order handling, cash management, and adherence to TSA and airport protocols. The role offers competitive pay, tips, health insurance, paid time off, and opportunities for advancement within the store network.