Airport Guest Experience Lead

Half Moon Empanadas; Denver (CO); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Half Moon Empanadas is hiring an Airport Team Lead to deliver outstanding guest experiences in a fast-paced airport environment. You will lead a team, manage orders, and ensure accurate payments and service quality.

Role requires taking ownership of shifts, maintaining standards for food and beverage service, and collaborating with teammates to meet guest needs while upholding TSA guidelines.

Competenze

• High school diploma or equivalent required.
• Experience leading a team in a fast-paced setting.
• Cashier experience in food and beverage desirable.
• Knowledge of food and beverage preparation and service.
• Ability to read, speak and understand English to communicate with guests.

Mansioni

• Engage with customers in a friendly and welcoming manner.
• Greet customers, take orders, provide menu information, and suggestively sell products.
• Operate the cash register and process payments, input orders into POS.
• Prepare and present drinks; assist with food prep and kitchen tasks as needed.
• Maintain a clean, organized workstation and rotate stock (FIFO).
• Follow TSA and airport security protocols and SOPs.
• Respond to guest concerns with tact and professionalism, seeking solutions.
• Attend team meetings and participate in daily inventory tasks.

Conoscenze

Customer service

Team leadership

Cash handling

Food & beverage knowledge

English proficiency

Formazione

High school diploma or equivalent

Strumenti

POS system

Descrizione del lavoro

Half Moon Empanadas is hiring an Airport Team Lead to deliver outstanding guest experiences in a fast-paced airport environment. You will lead a team, manage orders, and ensure accurate payments and service quality.

Role requires taking ownership of shifts, maintaining standards for food and beverage service, and collaborating with teammates to meet guest needs while upholding TSA guidelines.