Bookseller & Customer Experience Specialist

Books A Million; Louisville (KY); On-site; USD 25,000 - 32,000; Full time

Job summary

Books A Million in Louisville, KY is seeking a Bookseller to provide exceptional customer service, greet customers, answer questions, and assist with orders in a friendly, helpful manner. The role emphasizes knowledge of books and merchandise and proactive customer assistance.

The position also involves promoting membership and educator programs, handling cash, stocking and merchandising, maintaining store appearance, and supporting other departments as needed.

Qualifications

• 16 years of age or older.
• Successful completion of all required background screenings.

Responsibilities

• Greet customers and assist with questions and orders, delivering high-quality service.
• Promote and explain Membership programs and educator programs.
• Balance cash drawer after each shift per policy.
• Stock and merchandise products on the sales floor per guidelines.
• Maintain clean shelves and assist with shelf replenishment.
• Protect store assets by following loss prevention standards.
• Assist in other departments and handle shipments as needed.

Skills

Customer service

Cashier experience

Retail sales

Communication skills

Job description

Books A Million in Louisville, KY is seeking a Bookseller to provide exceptional customer service, greet customers, answer questions, and assist with orders in a friendly, helpful manner. The role emphasizes knowledge of books and merchandise and proactive customer assistance.

The position also involves promoting membership and educator programs, handling cash, stocking and merchandising, maintaining store appearance, and supporting other departments as needed.