Bookseller: Customer Experience Champion

Books A Million; West Lebanon (NH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive compensation

Health & Wellness benefits

401(k) plan with company matching

Paid Time Off

Employee discounts

Employee Assistance Program

Job summary

Books-A-Million is hiring a Bookseller to deliver exceptional customer service and knowledge about books and related merchandise. You will engage customers, answer questions, assist with orders, and perform cashiering with integrity.

The role includes selling products, promoting membership and educator programs, and supporting merchandising and stock duties to keep the floor inviting and organized. Prior retail experience is helpful, and flexibility for shifts is common.

Qualifications

• Age 16 years or older.
• Successful completion of all required background screenings.

Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products and promotion of point of sale initiatives including Membership programs, Magazine for Millionaires program, Educator programs, and other company-sponsored programs.
• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Skills

Interpersonal Skills

Self-Management

Strong verbal and writtencommunication

Ability to multi-task

Previous retail sales experience

Education

Age 16+

Successful completion of required background screenings

Tools

Cash register skills

Computer skills

Job description

Books-A-Million is hiring a Bookseller to deliver exceptional customer service and knowledge about books and related merchandise. You will engage customers, answer questions, assist with orders, and perform cashiering with integrity.

The role includes selling products, promoting membership and educator programs, and supporting merchandising and stock duties to keep the floor inviting and organized. Prior retail experience is helpful, and flexibility for shifts is common.