Bookseller & Customer Experience Specialist

Books A Million; Paducah (KY); On-site; USD 25,000 - 32,000; Full time

Job summary

Books A Million is looking for a friendly Bookseller to deliver exceptional customer service and help customers find books and merchandise. You will greet shoppers, assist with questions and orders, and perform cashier duties to ensure smooth checkouts.

The role emphasizes sales of products and participation in POS initiatives, including memberships and educator programs. You will help keep the floor tidy and stocked, while supporting store operations and loss prevention standards.

Qualifications

• At least 16 years of age.
• Successful completion of all required background screenings.

Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products and promotion of point of sale initiatives including Membership programs, Educator programs, and other company-sponsored programs.
• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Skills

Interpersonal Skills

Self-Management

Verbal Communication

Written Communication

Retail Sales Experience

Cash Register Skills

Computer Skills

Multi-tasking

Tools

Cash Register System

Job description

Books A Million is looking for a friendly Bookseller to deliver exceptional customer service and help customers find books and merchandise. You will greet shoppers, assist with questions and orders, and perform cashier duties to ensure smooth checkouts.

The role emphasizes sales of products and participation in POS initiatives, including memberships and educator programs. You will help keep the floor tidy and stocked, while supporting store operations and loss prevention standards.