Bookseller & Customer Experience Champion

Books A Million; Florida; Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

Books A Million is seeking a friendly, customer-focused Bookseller to assist shoppers and process transactions at the register. You will promote store programs, maintain the sales floor, and help with merchandising and restocking to ensure an inviting shopping experience.

The role emphasizes strong verbal and written communication, reliability, and the ability to multitask in a fast-paced retail environment. Stand/walk for extended periods; comply with store policies.

Formación

• Must be 16 years of age or older.
• Successful completion of all required background screenings.

Responsabilidades

• Greet customers and provide high-level customer service.
• Assist customers with questions and orders; process transactions at the register.
• Promote store programs and promotions (Membership, Educator and other programs).
• Maintain the sales floor, cashiering accuracy, andปrompt restocking and housekeeping duties.
• Support merchandising and receiving, including light fixture setup and shelf maintenance.

Conocimientos

Interpersonal skills

Self-management

Strong verbal communication

Written communication

Multi-tasking

Retail sales experience

Cash register skills

Descripción del empleo

Job Description

The Bookseller is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience.

Job Description

The Bookseller is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience.

Roles and Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products and promotion of point of sale initiatives including Membership programs, Magazine for Millionaires program, Educator programs, and other company-sponsored programs.
• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.
  
  

Core Competencies

• Interpersonal Skills
• Self-Management
  
  

Qualifications And Education Requirements

• 16 years of age or older
• Successful completion of all required background screenings
  
  

Preferred Skills

• Strong verbal and written communication skills
• Ability to multi-task
• Previous retail sales experience
• Computer and cash register skills
  
  

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job