Books Buyback Specialist — Customer-Focused

Books A Million; Whitehall (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Job summary

Books A Million is seeking a Buyer to evaluate and intake used products from customers into store inventory. You will deliver exceptional customer service, assist in buyback and merchandising, and stay informed about books and other merchandise in the store.

You will handle quotes, input product data, maintain cleanliness, and support promotions while contributing to efficient store operations.

Qualifications

• Customer service experience is required; buying experience preferred.
• 18 years of age or older.
• Strong verbal and written communication skills.
• Successful completion of all background screenings.

Responsibilities

• Provides the highest level of customer service to each customer including adjacent sales floor areas.
• Maintains merchandising standards in assigned area according to Company policies and procedures.
• Promotes all Company initiatives when interacting with customers, including Sales Promotions, Text to Mobile etc.
• Ensures efficient evaluation, processing, and/or merchandising of product.
• Ensures customers receive a fast and friendly buyback experience.
• Researches and inputs product and customer information into the system according to Company procedure.
• Provides quotes to customers for purchase of product and authorizes the intake of product into store inventory.
• Monitors and maintains assigned area’s cleanliness, providing a clean workplace.
• Organizes received orders to facilitate speedy merchandising of traded product.
• Performs other duties as assigned.

Skills

Interpersonal Skills

Self-Management

Action Orientation

Tools

Cash Register

Job description

Books A Million is seeking a Buyer to evaluate and intake used products from customers into store inventory. You will deliver exceptional customer service, assist in buyback and merchandising, and stay informed about books and other merchandise in the store.

You will handle quotes, input product data, maintain cleanliness, and support promotions while contributing to efficient store operations.