Used-Book Buyback Specialist

Books A Million; Aurora (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellness benefits

Life insurance & disability coverage

401(k) plan with company matching

Paid time off

Employee discounts on books and gifts

Employee assistance program

Job summary

Books A Million is seeking a Buyer responsible for evaluating and importing used products into store inventory, while delivering exceptional customer service. The role requires knowledge of books and merchandise and involves buyback processing, pricing, and inventory input.

You will uphold merchandising standards and promote company initiatives on the sales floor. The position emphasizes fast, friendly service, accurate product intake, and participation in store upkeep and customer-facing

Qualifications

• Customer service experience required; buying experience preferred.
• 18 years of age or older.
• Strong verbal and written communication skills.
• Successful completion of all background screenings.
• Knowledgeable about books and merchandise.

Responsibilities

• Provides the highest level of customer service to each customer including adjacent sales floor areas.
• Maintains merchandising standards in assigned area according to Company policies and procedures.
• Successfully promotes all Company initiatives when interacting with customers, including Sales Promotions, Text to Mobile etc.
• Ensures efficient evaluation, processing, and/or merchandising of product.
• Ensures customers receive a fast and friendly buyback experience.
• Researches and inputs product and customer information into the system according to Company procedure.
• Provides quotes to customers for purchase of product and authorizes the intake of product into store inventory.
• Monitors and maintain assigned area’s cleanliness, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
• Organizes received orders to facilitate speedy merchandising of traded product.
• Performs other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Self-management

Action orientation

Tools

Cash register

Computer skills

Job description

Books A Million is seeking a Buyer responsible for evaluating and importing used products into store inventory, while delivering exceptional customer service. The role requires knowledge of books and merchandise and involves buyback processing, pricing, and inventory input.

You will uphold merchandising standards and promote company initiatives on the sales floor. The position emphasizes fast, friendly service, accurate product intake, and participation in store upkeep and customer-facing