Book Buyback Associate: Fast, Friendly & Rewarding

Books A Million; Aurora (CO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Health & Wellness

Employee discounts

401(k) with company match

Employee assistance program

Job summary

Books A Million is seeking a Buyer who handles the intake and evaluation of used product and delivers friendly, knowledgeable service to customers. The role requires familiarity with books and other merchandise in the store and emphasizes accurate pricing, efficient processing, and quality customer interactions.

The Buyer will maintain inventory standards, support promotions, and ensure a clean, organized selling floor while assisting customers with buybacks and product information.

Qualifications

• Customer service experience required, buying experience preferred
• 18 years of age or older
• Strong verbal and written communication skills
• Successful completion of all background screenings

Responsibilities

• Provides the highest level of customer service to each customer including adjacent sales floor areas.
• Maintains merchandising standards in assigned area according to Company policies and procedures.
• Successfully promotes all Company initiatives when interacting with customers, including Sales Promotions, Text to Mobile etc.
• Ensures efficient evaluation, processing, and/or merchandising of product.
• Ensures customers receive a fast and friendly buyback experience.
• Researches and inputs product and customer information into the system according to Company procedure.
• Provides quotes to customers for purchase of product and authorizes the intake of product into store inventory.
• Monitors and maintains assigned area’s cleanliness, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
• Organizes received orders to facilitate speedy merchandising of traded product.
• Performs other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Research market trends

Tools

Cash register

POS systems

Job description

Books A Million is seeking a Buyer who handles the intake and evaluation of used product and delivers friendly, knowledgeable service to customers. The role requires familiarity with books and other merchandise in the store and emphasizes accurate pricing, efficient processing, and quality customer interactions.

The Buyer will maintain inventory standards, support promotions, and ensure a clean, organized selling floor while assisting customers with buybacks and product information.