Booking & Customer Support Agent

C2-Tactical; Phoenix (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

C2-Tactical seeks a customer service professional to support multiple business lines from a Phoenix call center. You will answer incoming calls, assist with bookings, take payments, and maintain records in the CRM with high service standards.

Responsibilities include follow-up calls for reservations, handling chat and email inquiries, and triaging questions to sales or management as needed. The role emphasizes consistent accuracy and customer care in a firearms-related environment.

Qualifications

• Experience in customer service and handling inquiries.
• Experience in a call center is preferred.
• Knowledge of firearms a plus.
• Proficiency with computer systems and keyboard/mouse use.

Responsibilities

• Answer incoming calls for multiple business locations; triage needs and forward to sales or management.
• Create bookings and process payments over the phone; maintain orders in the CRM.
• Perform outgoing follow-up calls for reservations as needed.
• Respond to online chats and emails with timely, clear information and route questions appropriately.

Skills

Customer service

Call center experience

Firearms knowledge

Computer literacy

Job description

C2-Tactical seeks a customer service professional to support multiple business lines from a Phoenix call center. You will answer incoming calls, assist with bookings, take payments, and maintain records in the CRM with high service standards.

Responsibilities include follow-up calls for reservations, handling chat and email inquiries, and triaging questions to sales or management as needed. The role emphasizes consistent accuracy and customer care in a firearms-related environment.