Call Center Agent

C2 Tactical; Phoenix (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

C2 Tactical in Phoenix, AZ is seeking a chat/phone center specialist to handle inbound calls, bookings, and payments in a fast-paced environment.

You will triage customer needs across multiple locations, respond to chats and emails, and route questions to sales or management as needed. Prior experience in customer service or a call center is preferred, with firearms knowledge considered a plus.

Qualifications

• Customer service experience required.
• Previous call center experience preferred.
• Firearms knowledge a plus.
• Sitting at a desk for long periods of time.
• Using a computer for long periods including screen, keyboard, mouse.
• Using a handset and phone for long periods of time.

Responsibilities

• Answering Incoming Calls (80%) - answer all incoming calls for multiple locations; triage needs and forward as needed.
• Create bookings in the CRM and take payments over the phone; provide excellent customer service.
• Outgoing Calls for follow-up (10%) - verify information or resolve booking issues.
• Online Chat and Email Responses (10%) - answer simple questions and route to sales or management.

Skills

Customer service

Call center

Firearms knowledge

Desk work stamina

Computer usage

Phone handling

Job description

Job Details

Job Location: C2 Tactical Phoenix - Phoenix, AZ 85054

Job Summary

Answer incoming calls for multiple businesses in a small call center environment; supporting customer needs, answering questions and creating bookings and reservations into customer management system for classes and other offerings.

Responsibilities and Duties

• Answering Incoming Calls (80%) - Answer all incoming calls for multiple business locations and triage customer needs efficiently; answer simple questions and forward calls as needed to sales or management; create bookings in our customer management system and take payments over the phone; provide excellent customer service at all times.
• Outgoing Calls for Customer Follow-up (10%) - Follow up as needed with customer reservations to verify information or resolve booking issues.
• Online Chat and Email Responses (10%) - Answer simple questions that come in via chat or email and forward questions as needed to sales or management.

QualificationsQualifications and Skills

• Customer service experience required
• Previous call center experience preferred
• Firearms knowledge a plus
• Sitting at a desk for long periods of time
• Using a computer for long periods of time computer screen, keyboard, mouse
• Using a handset and phone for long periods of time