Member Services & Front Desk Specialist

United Defense Tactical Atlanta; Scottsdale (AZ); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Company parties

Job summary

United Defense Tactical, a premier firearms training facility in Scottsdale, AZ, seeks a Member Services Associate to deliver exceptional customer service, manage front desk duties, and support training programs for civilians, military, and law enforcement.

You will greet visitors, handle inquiries, process reservations, and maintain accurate records with a high level of integrity and energy, contributing to a fast-paced, mission-driven environment.

Qualifications

• 1-2 years of customer service or receptionist experience—think gym desks, tactical ranges, or busy offices.
• Top-note communication and multitasking skills for a bustling environment.
• Comfort with Canva, Go High Level, Meta, Microsoft Office/Google Suite and office tools (computer, scanner, etc.).
• A positive, proactive attitude—bonus if you’re passionate about firearms or self-defense!
• Availability for 8-hour shifts, including evenings and weekends (flexible scheduling offered).

Responsibilities

• Welcome customers and guide them to the right department or person.
• Answer calls and emails promptly and professionally.
• Keep the front desk area tidy, stocked, and organized.
• Process inquiries, resolve issues, and elevate when needed.
• Check customers in/out, ensuring accurate reservations and billing; maintain and up-to-date customer records in our database.
• Coordinate with team members to meet customer needs seamlessly.
• Handle clerical tasks (photocopying, scanning, filing) with care.
• Uphold UDT policies and a professional demeanor at all times.

Skills

Customer service

Receptionist experience

Communication

Multitasking

Positive attitude

Education

High school diploma or equivalent

Tools

Canva

Go High Level

Meta

Microsoft Office

Google Suite

Job description

United Defense Tactical, a premier firearms training facility in Scottsdale, AZ, seeks a Member Services Associate to deliver exceptional customer service, manage front desk duties, and support training programs for civilians, military, and law enforcement.

You will greet visitors, handle inquiries, process reservations, and maintain accurate records with a high level of integrity and energy, contributing to a fast-paced, mission-driven environment.