Guest Reservations & Support Specialist

Aramark Corporation; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Aramark is seeking an Accommodations Coordinator II in Phoenix to provide top-tier support for internal and external customers. You will be the first line of defense for questions and issues, handling overflow across phone, live chat, e-mail and fax while assisting Supervisors during peak periods.

The role focuses on troubleshooting, knowledge of Aramark properties and systems, and coordination with Training, IT, Rates & Inventory, and Sales to resolve complex guest concerns.

Qualifications

• The position requires at least two years of related experience.
• A high school diploma or GED is required.
• Extensive experience using reservation systems.
• Excellent problem solving, complaint resolution and negotiation skills.
• High level of attention to detail.
• Able to respond to customer inquiries carefully and completely.
• Must demonstrate self-motivation and initiative with minimal direction.
• Can learn quickly and adapt to change in a fast-paced culture.
• Excellent verbal and written communication skills.
• Outstanding dependability and attendance.

Responsibilities

• Provides assistance to less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues.
• Acts as a product expert on Aramark’s properties, systems, policies and procedures.
• Assists Training with classroom facilitation during new hire training as needed.
• Aids in communicating property, system, policy, and procedure updates to sales floor.
• Acts as main POC for property field leaders to ensure guest needs are met; provides solutions with sound judgment.
• Works with Training, IT, Rates & Inventory, and Sales & Marketing to resolve issues.
• Provide feedback and communicate needs that impact sales efficiency and guest experience.
• Handles all off-phone activity including Service Recovery, Cancel/Fax paperwork, booking errors, and property voice mails.
• Provides overflow multi-channel support during peak contact volume.
• Assists with miscellaneous projects as requested by leadership.

Skills

Customer service

Problem solving

Attention to detail

Verbal communication

Written communication

Self-motivation

Adaptability

Typing speed

Education

High School Diploma or GED

Tools

Reservation systems

Job description

Aramark is seeking an Accommodations Coordinator II in Phoenix to provide top-tier support for internal and external customers. You will be the first line of defense for questions and issues, handling overflow across phone, live chat, e-mail and fax while assisting Supervisors during peak periods.

The role focuses on troubleshooting, knowledge of Aramark properties and systems, and coordination with Training, IT, Rates & Inventory, and Sales to resolve complex guest concerns.