AREA338 Member Services

C2 Tactical; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

C2 Tactical in Phoenix, AZ seeks a dedicated customer service representative to provide exceptional service to our VIP customers in the exclusive 338 Club. Responsibilities include managing check-in processes, addressing customer inquiries, and handling administrative tasks like ammunition counts and class signups.

This role demands a strong customer service background and the ability to handle point-of-sale transactions effectively. The successful candidate will be physically fit and capable of working in a dynamic environment.

Qualifications

• Customer service experience required.
• Point-of-sale system experience preferred.
• Able to lift 50 pounds while standing.
• Able to stand for long periods of time.
• Able to use computer for long periods of time.

Responsibilities

• Maintain orderly check-in of customers.
• Support customers for general questions about the range.
• Responsible for regular ammunition counts and class signups.

Skills

Customer service experience

Point-of-sale system experience

Job description

Job Details

Job Location: C2 Tactical Phoenix - Phoenix, AZ 85054

Job Summary

Provide excellent customer service to our VIP customers in the exclusive members‑only 338 Club. Complete POS transactions; provide suggestions on firearms, ammunition and other products; and support our online booking system.

Responsibilities and Duties

• Range Traffic Control (30%) The incumbent is responsible for maintaining the orderly check‑in of customers in and out of the range. This will include inbound phone calls and reservation coordination with the lanes; accurate accounting of the different forms of tender and ensuring customers entering the range have the proper safety equipment.
• Customer Service (40%) Support customers for general questions about the range, pricing, basic offerings of the business. Assist VIP clients with scheduling range time, conference room use, catering, etc.
• Administration (30%) The incumbent will be responsible for regular ammunition counts of range ammunition, class signups, memberships, social media marketing and other duties as assigned.

Qualifications

• Customer service experience required
• Point‑of‑sale system experience preferred
• Able to lift 50 pounds while standing
• Able to stand for long periods of time
• Able to use computer for long periods of time