BOC Dispatcher - Transit Ops & On-Time Delivery

Transdev North America; DeKalb (IL); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Paid Training

Part-Time availability

Vacation: 2 weeks

Sick days: 9 days

Holidays: 6 days

Medical, dental and vision coverage

Job summary

Transdev North America in DeKalb, IL is seeking a Bus Operations Center (BOC) Controller to coordinate and disseminate information to Operators and Supervisors to maintain on-time bus service. The BOC Controller uses a GPS CAD/AVL system to proactively manage day-to-day operations and responds to customer inquiries.

This is a part-time, non-CBA position with paid training and a benefits package including vacation, sick days, holidays, a 401(k) plan, and medical/dental/vision coverage.

Qualifications

• High School diploma or GED; higher degree preferred.
• Experience with databases and MS Word required.
• Customer service or call-center experience.
• Strong English communication, both written and spoken.
• Ability to multitask and manage multiple tasks.
• Knowledge of service area and two-way radio systems.

Responsibilities

• Provide direction to Bus Operators and support to Supervisors.
• Proactively intervene to ensure safe, high-quality service.
• Coordinate with local divisions and the Client on interruptions and on-time performance.
• Document incidents in databases and report events to stakeholders.
• Refer commendations to Operations Manager.
• Assist the public with trip planning, route questions, and delays.
• Handle multiple tasks accurately in a fast-paced environment.

Skills

Customer Service

MS Word

Verbal & Written English

Multitasking

Local area knowledge

Communication

Education

High School or GED

Associate or Bachelor preferred

Tools

GPS CAD/AVL system

Job description

Transdev North America in DeKalb, IL is seeking a Bus Operations Center (BOC) Controller to coordinate and disseminate information to Operators and Supervisors to maintain on-time bus service. The BOC Controller uses a GPS CAD/AVL system to proactively manage day-to-day operations and responds to customer inquiries.

This is a part-time, non-CBA position with paid training and a benefits package including vacation, sick days, holidays, a 401(k) plan, and medical/dental/vision coverage.