Bus Operations Center (BOC) Controller – DeKalb Fixed Route

Transdev; DeKalb (IL); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Paid Training

Part-Time available

Job summary

Transdev in DeKalb, IL is hiring a Bus Operations Center (BOC) Controller. The BOC Controller coordinates and disseminates information to Operators, Supervisors and staff to help provide on-time bus service on routes, using GPS CAD/AVL to proactively manage day-to-day operations and respond to customer inquiries.

Transdev offers paid training and part-time options. A high school diploma with database/MS Word experience and strong English communication are required, plus knowledge of two-way

Qualifications

• High School diploma or GED; associates or bachelor's preferred.
• Experience in computer databases and MS Word required.
• Customer Service and/or Call-Center experience required.
• Ability to manage multiple tasks simultaneously.
• Clear verbal and written English communication.
• Knowledge of service area.
• Knowledge of two-way radio systems is essential.
• Interact professionally with diverse groups.

Responsibilities

• Provides verbal direction to Bus Operators and assistance to Supervisors.
• Pro-actively intervenes to ensure high-quality on-time service.
• Collaborates with local divisions and client on interruptions and detours.
• Documents incidents in databases, including accidents and service events.
• References commendations to Operations Manager.
• Assists the public with trip planning questions and route issues.
• Handles multiple tasks accurately in a fast-paced environment.
• Cross-trains in various roles as required.

Skills

Customer service

Clear communication

Multitasking

Two-way radio knowledge

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

MS Word

Databases

GPS CAD/AVL system

Job description

Bus Operations Center (BOC) Controller

DeKalb Fixed Route

Transdev in DeKalb, IL is hiring a Bus Operations Center (BOC) Controller. The BOC Controller coordinates and disseminates information to Operators, Supervisors and other pertinent staff involved in helping to provide on‑time service of buses on routes. The BOC Controller uses a GPS CAD/AVL system to proactively manage the day‑to‑day on the road operations of transit service delivered by Transdev. The BOC Controller also responds to customer and team inquiries.

Transdev is proud to offer:

• Competitive compensation package of minimum $18.50/hour – Maximum $23.00/hour
• Paid Training
• Part-Time available

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 9 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy

Key Responsibilities:

• Provides verbal direction to Bus Operators, verbal assistance to Road Supervisors and others.
• Pro-actively intervenes, using all available resources, to ensure that the safest high‑quality service is provided.
• Collaborates with the local Transdev operating divisions and the Client regarding; service. interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.
• Make documentation in various database systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
• Documents and refers commendations to Operations Manager.
• Assist the public with questions concerning trip planning, route issues/delays, document customer complaints
• Handle multiple tasks accurately and effectively in a fast‑paced environment.
• Other duties as required including cross training in various roles.

Qualifications:

• High School diploma or GED equivalent; Associates or Bachelor's Degree preferred
• Experience in computer databases and MS Word software required.
• Customer Service and /or Call-Center experience required
• Must be able to work on multiple tasks simultaneously.
• Ability to communicate clearly, verbally and in writing, in the English language
• Knowledge of service area.
• Knowledge of two-way radio systems is essential.
• Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please for CA Employee Privacy Policy.