Bus Operations Control Center Supervisor

Transdev; Herndon (VA); On-site; USD 61,000 - 76,000; Full time

Benefits offered by this job

Vacation

Sick days

Holidays

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Retirement plan

Job summary

Transdev in Fairfax County, VA is seeking a BOCC Supervisor to coordinate and disseminate information to Operators and Supervisors, ensuring on-time bus service using GPS CAD/AVL systems. The role involves proactive intervention, incident documentation, and collaboration with client teams to address detours and service issues.

The position requires at least 2 years in a supervisory call-center-like environment, strong communication, and the ability to learn new software.

Qualifications

• Minimum 2 years of supervisor experience in a call center or similar setting.
• Excellent written and verbal communication skills.
• Ability to learn new software and computer systems.
• DOT drug testing and physical requirements as applicable.

Responsibilities

• Provide verbal direction to Bus Operators and support to Supervisors.
• Intervene proactively to ensure safe, high-quality service.
• Coordinate with local divisions and clients on service issues and detours.
• Document incidents and actions in relevant databases and reports.
• Refer disciplinary actions and commendations as directed by management.
• Resolve employee disputes and handle multiple tasks in a fast-paced environment.
• Cross-train in various roles as needed.

Skills

Supervisory experience

Call center experience

Excellent communication

Computer literacy

Education

High school diploma or GED

Tools

GPS CAD/AVL system

Job description

BOCC Supervisor

Transdev in Fairfax County, VA is hiring a BOCC Supervisor (Bus Operations Control Center). The BOCC Supervisor coordinates and disseminates information to Operators, Supervisors and other pertinent staff involved in helping to provide on-time service of buses on routes. The BOCC Supervisor uses a GPS CAD/AVL system to proactively manage the day-to-day on the road operations of transit service delivered by Transdev.

Transdev is proud to offer:

• Competitive compensation package of minimum $61,000 – Maximum $76,000

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 8 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Provides verbal direction to Bus Operators, verbal assistance to Road Supervisors and others.
• Pro-actively intervenes, using all available resources, to ensure that the safest high-quality service is provided.
• Collaborates with the local Transdev operating divisions and the Client regarding service. interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.
• Make documentation in various data base systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
• Documents and refers disciplinary actions to BOCC Supervisor as directed by manager to include: verbal counseling, written counseling, written work rule violation notices, etc.
• Documents and refers commendations to BOCC Manager.
• Resolves disputes and concerns raised by employees.
• Handle multiple tasks accurately and effectively in a fast-paced environment.
• Other duties as required including cross training in various roles.

Qualifications

• High school education, GED or equivalent
• Minimum of 2 years of call center or similar supervisor experience, preferably in the transportation industry
• Excellent written and oral communication skills
• Computer literate with the capacity to learn new software
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.

Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please for CA Employee Privacy Policy.

Job Category: Management

Job Type: Full Time