Bus Operations Center Controller: On-Time Transit Lead

Transdev; DeKalb (IL); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Paid Training

Part-Time available

Job summary

Transdev in DeKalb, IL is hiring a Bus Operations Center (BOC) Controller. The BOC Controller coordinates and disseminates information to Operators, Supervisors and staff to help provide on-time bus service on routes, using GPS CAD/AVL to proactively manage day-to-day operations and respond to customer inquiries.

Transdev offers paid training and part-time options. A high school diploma with database/MS Word experience and strong English communication are required, plus knowledge of two-way

Qualifications

• High School diploma or GED; associates or bachelor's preferred.
• Experience in computer databases and MS Word required.
• Customer Service and/or Call-Center experience required.
• Ability to manage multiple tasks simultaneously.
• Clear verbal and written English communication.
• Knowledge of service area.
• Knowledge of two-way radio systems is essential.
• Interact professionally with diverse groups.

Responsibilities

• Provides verbal direction to Bus Operators and assistance to Supervisors.
• Pro-actively intervenes to ensure high-quality on-time service.
• Collaborates with local divisions and client on interruptions and detours.
• Documents incidents in databases, including accidents and service events.
• References commendations to Operations Manager.
• Assists the public with trip planning questions and route issues.
• Handles multiple tasks accurately in a fast-paced environment.
• Cross-trains in various roles as required.

Skills

Customer service

Clear communication

Multitasking

Two-way radio knowledge

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

MS Word

Databases

GPS CAD/AVL system

Job description

Transdev in DeKalb, IL is hiring a Bus Operations Center (BOC) Controller. The BOC Controller coordinates and disseminates information to Operators, Supervisors and staff to help provide on-time bus service on routes, using GPS CAD/AVL to proactively manage day-to-day operations and respond to customer inquiries.

Transdev offers paid training and part-time options. A high school diploma with database/MS Word experience and strong English communication are required, plus knowledge of two-way