Transit Operations Control Center Lead

Transdev; Lorton (VA); On-site; USD 61,000 - 76,000; Full time

Benefits offered by this job

Vacation days

Sick days

Holidays

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev in Fairfax County, VA is seeking a BOCC Supervisor to coordinate and disseminate information to Operators and Supervisors to ensure on-time bus service. The BOCC Supervisor will actively manage day-to-day operations using GPS CAD/AVL systems and collaborate with client teams during incidents and detours.

The role requires a minimum of 2 years of call center or supervisory experience, strong communication skills, and computer literacy; DOT drug testing may apply.

Qualifications

• Minimum of 2 years of call center or similar supervisor experience
• Excellent written and oral communication skills
• Computer literate with the capacity to learn new software
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Provides verbal direction to Bus Operators, verbal assistance to Road Supervisors and others.
• Pro-actively intervenes, using all available resources, to ensure that the safest high-quality service is provided.
• Collaborates with the local Transdev operating divisions and the Client regarding; service interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.
• Make documentation in various data base systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
• Documents and refers disciplinary actions to BOCC Supervisor as directed by manager to include: verbal counseling, written counseling, written work rule violation notices, etc.
• Documents and refers commendations to BOCC Manager.
• Resolves disputes and concerns raised by employees.
• Handle multiple tasks accurately and effectively in a fast-paced environment.
• Other duties as required including cross training in various roles.

Skills

Call center supervision

Communication skills

Computer literacy

Education

High school diploma / GED or equivalent

Job description

Transdev in Fairfax County, VA is seeking a BOCC Supervisor to coordinate and disseminate information to Operators and Supervisors to ensure on-time bus service. The BOCC Supervisor will actively manage day-to-day operations using GPS CAD/AVL systems and collaborate with client teams during incidents and detours.

The role requires a minimum of 2 years of call center or supervisory experience, strong communication skills, and computer literacy; DOT drug testing may apply.