Boating Retail Sales Lead | Flexible Schedule

West Marine; Pensacola (FL); Sur place; USD 42 000 - 58 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision

401(k)

Paid time off

Voluntary benefits

Résumé du poste

West Marine in Pensacola is seeking a Sales Lead to drive store performance through leadership, exceptional customer service, and smart merchandising. You will supervise Crew Members, model selling skills, and coordinate daily operations to achieve sales goals.

The role requires strong communication, problem-solving, and the ability to work nights, weekends, and holidays. Retail or boating product knowledge is a plus. West Marine is a Drug‑Free Workplace and an Equal Opportunity Employer.

Qualifications

• Strong verbal and written communication skills.
• Excellent sales and customer service abilities.
• Attention to detail and strong organizational skills.
• Two years of related experience preferred.
• Proficient in Microsoft Office Suite.

Responsabilités

• Guide and develop Crew Members for excellent store operations and customer service
• Lead by example, greeting and engaging customers to fulfill their boating needs
• Effectively prioritize and plan to drive results and meet business goals
• Train Crew Members to handle various transactions and provide exceptional service
• Recruit, onboard, and train high‑performing Crew Members
• Manage Omni‑Fulfillment operations
• Assist in implementing store strategies to meet or exceed annual sales and contribution goals
• Work with the team to grow wholesale business and market share through planning and goal setting
• Ensure the store and staff exemplify our brand and service, adhering to promotional programs and proper display of sale items
• Actively participate in and coach the team on programs and procedures that drive sales
• Maintain a neat, clean, and organized store while complying with safety and Asset Protection standards
• Develop strategies to achieve West Advantage membership and Private Label penetration goals
• Oversee front‑end activities, including greeting customers, processing transactions, and managing add‑on sales
• Provide high‑level customer support with expertise in boating products, building and maintaining customer relationships
• Recommend additional items and services that complement customer needs
• Accurately manage register transactions and handle returns/complaints graciously
• Complete and distribute tasks from Daily, Weekly, Monthly, and Master Checklists
• Ensure compliance with legal requirements and store policies to maintain stability and reputation
• Verify that Asset Protection standards are met
• Protect Crew Members and customers by ensuring a safe and clean store environment
• Maintain professional knowledge through company and industry-sponsored training
• Available to work a flexible schedule including nights, weekends, and holidays
• Serve as “Manager on Duty” during assigned shifts
• Perform other job‑related responsibilities as assigned
• Ensure accuracy through perpetual counts, cycle counts, product receiving, RTVs, damages, and truck put away
• Manage pricing, execute price changes, and conduct price audits
• Plan and execute merchandising resets and maintain Planogram (POG) integrity
• Manage supply orders while adhering to budget standards
• Drive clearance execution strategy and sell‑through
• Ensure payroll is processed accurately and on time
• Maintain operations by coordinating and enforcing operational and personnel policies

Connaissances

Leadership

Customer Service

Sales

Communication

Time Management

Microsoft Office

Training

Operations

Formation

High school diploma or equivalent

Outils

Microsoft Office Suite

Description du poste

West Marine in Pensacola is seeking a Sales Lead to drive store performance through leadership, exceptional customer service, and smart merchandising. You will supervise Crew Members, model selling skills, and coordinate daily operations to achieve sales goals.

The role requires strong communication, problem-solving, and the ability to work nights, weekends, and holidays. Retail or boating product knowledge is a plus. West Marine is a Drug‑Free Workplace and an Equal Opportunity Employer.