Boat Store Sales Pro & Customer Experience

West Marine; Woburn (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Job summary

West Marine in Woburn, MA is seeking a Sales Associate who will deliver exceptional customer service, understand customer needs, and recommend boating products to enhance every shopping experience.

You will greet guests, assist with product selection, manage pricing and displays, and process transactions. The role requires attention to detail, teamwork, and flexibility for nights, weekends, and holidays. Prior boating or retail experience is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Previous boating and/or retail experience preferred.

Responsibilities

• Greet and welcome customers as they enter the store.
• Engage with customers to understand their needs using open-ended questions and active listening.
• Provide detailed product knowledge and suggestive selling to enhance the customer’s boating experience.
• Assist customers in selecting products and direct them to the appropriate aisle or location.
• Inform customers about available services and assist with special orders or drop ship purchases.
• Handle cash, credit, and on-account transactions accurately, including processing returns and managing the register.
• Maintain accurate pricing by auditing and tagging merchandise, ensuring proper display and signage.
• Assist with inventory management, including receiving, stocking, and replenishing merchandise.
• Ensure the sales floor and aisles are neat, clean, and organized, removing any hazards or obstacles.
• Support the buy online pick up in store (BOPIS) process and assist with buy online ship from the store as needed.
• Alert management to potential security or loss prevention issues and assist in maintaining asset protection standards.
• Complete all required training and review standard operating procedures (SOPs) for the position.
• Be available to work a flexible schedule, including nights, weekends, and holidays.
• Perform other job-related duties as assigned.

Skills

Strong communication

Active listening

Sales and customer service

Merchandise knowledge

Time management

Education

High school diploma or equivalent

Tools

POS systems

Job description

West Marine in Woburn, MA is seeking a Sales Associate who will deliver exceptional customer service, understand customer needs, and recommend boating products to enhance every shopping experience.

You will greet guests, assist with product selection, manage pricing and displays, and process transactions. The role requires attention to detail, teamwork, and flexibility for nights, weekends, and holidays. Prior boating or retail experience is preferred.