Boat Services Supervisor: Lead Operations & Customer Care

Bass Pro Shops; Sevierville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Sevierville, TN seeks a Boat Services Manager to lead the Boat Service area under the supervision of the Boat Manager. You will direct associates, schedule service and warranty work, manage inventory and ensure customer satisfaction.

Responsibilities include improving productivity, maintaining safety, coordinating training, and participating in interviews. This role emphasizes strong service culture and teamwork in a retail setting.

Qualifications

• Experience: 2-4 years in Retail Boating or similar industry.
• Supervisory experience is a plus.
• Ability to supervise and direct service associates.

Responsibilities

• Supervise and direct associates in the Boat Service area.
• Schedule service, rigging and warranty work orders.
• Maintain inventory accuracy and timeliness of deliveries.
• Promote world-class customer service and a positive team environment.
• Assist with staffing, training and performance feedback.
• Support special events and promotions in the Boat Service area.

Skills

Supervisory leadership

Interpersonal skills

Presenting information

Meetings & presentations

PC-based productivity tools

Relationship building

Tools

POS systems

Inventory management software

Data-based management systems

Job description

Bass Pro Shops in Sevierville, TN seeks a Boat Services Manager to lead the Boat Service area under the supervision of the Boat Manager. You will direct associates, schedule service and warranty work, manage inventory and ensure customer satisfaction.

Responsibilities include improving productivity, maintaining safety, coordinating training, and participating in interviews. This role emphasizes strong service culture and teamwork in a retail setting.