Boat Service Lead: Customer-Focused Operations

Bass Pro Shops; Olde West Chester (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Job summary

Bass Pro Shops is seeking a Boat Services Manager to lead the Boat Service area, directing daily activities, inventory control, and service operations within a Bass Pro Shops store. You will guide associates, coordinate service and warranty work, and ensure a positive shopping experience for customers.

The role emphasizes staff development, event coordination, and maintaining accurate inventories while delivering strong service and compliance with company policies.

Qualifications

• 2-4 years in Retail Boating or similar industry.
• Supervisory experience is a plus.

Responsibilities

• Supervise and direct Boat Service associates.
• Schedule and assign service, rigging and warranty work orders.
• Maintain inventory accuracy and timely warranty processing.
• Foster world-class customer service and safe, productive environment.
• Assist in interviewing, training, and performance planning for staff.

Skills

Supervisory experience

Inventory control

Customer service

Financial goal attainment

Leadership & coaching

Tools

POS systems

Excel

Inventory software

Job description

Bass Pro Shops is seeking a Boat Services Manager to lead the Boat Service area, directing daily activities, inventory control, and service operations within a Bass Pro Shops store. You will guide associates, coordinate service and warranty work, and ensure a positive shopping experience for customers.

The role emphasizes staff development, event coordination, and maintaining accurate inventories while delivering strong service and compliance with company policies.