BMS Console Operator — Critical Environments

Jones Lang LaSalle Incorporated; Mountain View (CA); On-site; USD 79,000 - 96,000; Full time

Job summary

Jones Lang LaSalle Incorporated is hiring a BMS Console Operator for on-site work in Mountain View, CA. The role focuses on real-time surveillance of building management systems, alarm mitigation, and incident escalation to protect campus uptime.

Responsibilities include coordinating with technicians, adjusting HVAC setpoints, and maintaining comprehensive incident reports while meeting KPI targets. Google campus operations and on-site environments are central to this position.

Qualifications

• 2–4+ years of hands-on experience in central monitoring, BMS console operations, critical environments, or commercial HVAC controls.
• Familiarity with major BMS/DDC platforms and basic mechanical/HVAC systems understanding.
• Strong customer service etiquette for client interactions and clear technical writing for incident logs.

Responsibilities

• Continuously monitor campus BMS front-ends, triage and resolve alarms in real time, and isolate nuisance alarms.
• Serve as the initial technical contact for facilities service tickets and adjust temperature/setpoints remotely to support comfort and energy efficiency.
• Act as coordination bridge during critical equipment failures and dispatch on-site staff per SOPs and EOPs.
• Track KPIs, maintain shift coverage, and log handovers and tickets to ensure continuous operations and SLA adherence.

Skills

BMS console operations

HVAC controls

Alarm monitoring

Incident reporting

Call center support

Tools

Johnson Controls Metasys

Siemens Desigo/Apogee

Automated Logic WebCTRL

Schneider EcoStruxure

Alerton

Job description

Jones Lang LaSalle Incorporated is hiring a BMS Console Operator for on-site work in Mountain View, CA. The role focuses on real-time surveillance of building management systems, alarm mitigation, and incident escalation to protect campus uptime.

Responsibilities include coordinating with technicians, adjusting HVAC setpoints, and maintaining comprehensive incident reports while meeting KPI targets. Google campus operations and on-site environments are central to this position.