Blood Donor Scheduler — Impactful Calls & Benefits

American Red Cross; North Carolina; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Health Spending Accounts (HSA) & Flex.

11 paid holidays

Employee Assistance

Disability Insurance

Job summary

American Red Cross in North Carolina is seeking a Blood Donor Scheduler to coordinate donor appointments by phone, contact active or former donors, and help meet blood collection goals. You will work with donors and staff in a fast-paced environment while delivering compassionate service.

Responsibilities include scheduling, reminder calls, data entry and records maintenance, and providing excellent customer service.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of telephone and customer service or telemarketing experience required.
• Computer experience, excellent customer service and problem-solving skills required.
• Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required

Responsibilities

• Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
• Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals
• Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
• Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times
• The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list.

Skills

Telephone

Customer service

Problem-solving

Verbal communication

Education

High school diploma or equivalent

Job description

American Red Cross in North Carolina is seeking a Blood Donor Scheduler to coordinate donor appointments by phone, contact active or former donors, and help meet blood collection goals. You will work with donors and staff in a fast-paced environment while delivering compassionate service.

Responsibilities include scheduling, reminder calls, data entry and records maintenance, and providing excellent customer service.