Remote Call Center Agent - Blood Donation Outreach

American Red Cross; United States; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Spending Accounts

Flexible Spending Accounts

PTO starting at 15 days

Holidays 11 paid

401K with up to 6% match

Paid Family Leave

Employee Assistance

Service Awards

Job summary

American Red Cross is seeking customer-focused individuals to contact blood donors and schedule appointments in a fast-paced environment. You will follow scripts, maintain accurate donor records, and use multiple systems to target drives.

Remote role requiring Tucson area residence and flexibility with shift timing. The role emphasizes scheduling, donor eligibility awareness, and meeting donation goals while delivering excellent service.

Qualifications

• Minimum one year in telemarketing, customer service or call center.
• Proficient with multiple computer applications in fast-paced environments.
• Excellent customer service, problem-solving and verbal communication skills.
• Must be able to commit to 90 days and schedules listed.
• Prior sales or negotiation experience is a plus.

Responsibilities

• Contact blood donors by telephone to recruit for blood donation.
• Schedule appointments to maximize donor show rates.
• Follow scripting to ensure a consistent donor experience.
• Maintain donor records and update schedules.
• May develop new donor recruitment programs and leads.
• Respond to inbound calls and coordinate with center staff.
• May coordinate community and business donor groups.

Skills

Customer service

Telemarketing

Call center experience

Verbal communication

Problem-solving

Attendance commitment

Education

High school diploma or equivalent

Tools

Dialer system

CRM systems

Computer apps

Job description

American Red Cross is seeking customer-focused individuals to contact blood donors and schedule appointments in a fast-paced environment. You will follow scripts, maintain accurate donor records, and use multiple systems to target drives.

Remote role requiring Tucson area residence and flexibility with shift timing. The role emphasizes scheduling, donor eligibility awareness, and meeting donation goals while delivering excellent service.