Remote Call Center Agent – Blood Donation Scheduler

American Red Cross; Arizona; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

401K with up to 6% match

PTO starting at 15 days/year

Holidays 11 paid holidays

Job summary

The American Red Cross is hiring remote Customer Service Agents to contact blood donors and schedule appointments from Tucson, AZ. You will follow scripts, manage donor records, and meet daily call and appointment targets in a fast-paced environment.

Qualified candidates have at least one year in telemarketing or call center roles, strong communication skills, and a high school diploma or GED. Pay is $16/hour with shift differential; 90-day employment commitment is required.

Qualifications

• Minimum one year of related experience (telemarketing, customer service or call center).
• Excellent customer service and problem-solving skills required.
• Effective verbal communication in a fast-paced call center environment.

Responsibilities

• Contact blood donors by telephone using a dialer system to recruit for blood donation.
• Schedule appointments while providing positive service experience to maximize donor show rates.
• Follow scripting to ensure a consistent donor experience.
• Maintain daily production standard, including calls and appointments per hour.
• Develop knowledge of donor criteria to inform eligibility and reduce deferrals.
• Maintain accurate records of donors and appointments.

Skills

Telemarketing

Customer service

Call center experience

Verbal communication

Education

High school diploma or GED

Tools

Dialer system

Multiple computer applications

Job description

The American Red Cross is hiring remote Customer Service Agents to contact blood donors and schedule appointments from Tucson, AZ. You will follow scripts, manage donor records, and meet daily call and appointment targets in a fast-paced environment.

Qualified candidates have at least one year in telemarketing or call center roles, strong communication skills, and a high school diploma or GED. Pay is $16/hour with shift differential; 90-day employment commitment is required.