Blood Collection Staff - Customer Service

Global Roles; Wilmington (NC); Hybrid; USD 21,000 - 26,000; Full time

Job summary

The American Red Cross is seeking a Blood Collection Staff member to assist with the blood collection process, interact with donors, and ensure safety procedures are followed. Paid training is provided, with no prior medical experience required, offering a clear path within a nationwide relief organization.

The role involves teamwork to transport and set up equipment, create a welcoming environment for donors, and follow safety protocols.

Qualifications

• High school diploma or equivalent required.
• Customer service experience and strong verbal communication required.
• Valid driver's license with clean driving record.
• Physical ability to lift and move heavy items and work long hours.
• Prior healthcare or phlebotomy experience preferred.
• Basic computer skills and proficiency with Microsoft Office.

Responsibilities

• Assist with all steps of the blood collection process using healthcare or customer service skills.
• Transport and set up equipment at collection sites with team.
• Create a welcoming environment for volunteer donors.
• Follow safety procedures during donations.
• Explain donation impact to donors.
• Ensure collected blood meets goals and regulatory requirements.
• May drive Red Cross vehicles and help set up/tear down equipment.
• Work variable shifts, including early mornings, late nights, weekends, and holidays.
• Overnight travel may be required.

Skills

Customer Service

Verbal Communication

Valid Driver's License

Manual Dexterity

Physical Stamina

Basic Computer Knowledge

Microsoft Office

Blood Collection

Safety Procedures

Donor Interaction

Education

High School Diploma

Job description

The Blood Collection Staff position involves assisting with the blood collection process including donor interaction, equipment setup, and ensuring safety procedures are followed. Paid training is provided with no prior medical experience required, offering a career path within the American Red Cross.

Responsibilities

• Utilize healthcare and/or customer service skills to assist with every step of the blood collection process
• Collaborate with team to transport and setup equipment at collection sites
• Create a welcoming and comfortable environment for volunteer donors
• Follow all safety procedures while collecting lifesaving blood donations
• Take time to personally connect with donors and help them understand the impact of their donation
• Be detail oriented to ensure blood collected meets goals and regulatory requirements
• May drive Red Cross vehicles and work with team to setup and tear down equipment at donation sites
• Work variable shifts including early mornings, late nights, weekends, and holidays
• Overnight travel may be required

Requirements

• High school diploma or equivalent is required
• Customer service experience and effective verbal communication skills are required
• A current, valid driver's license with a good driving record is required
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required
• Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles
• Basic computer skills are required
• Must be proficient with Microsoft office applications
• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) is preferred
• Prior leadership experience is preferred

Skills

• Customer Service
• Verbal Communication
• Valid Driver's License
• Manual Dexterity
• Physical Stamina
• Basic Computer Knowledge
• Microsoft Office Suite
• Blood Collection Assistance
• Safety Procedures
• Donor Interaction

Languages

English